International Patient Liaison

The post holder will be responsible for ensuring the provision of an excellent standard of customer service to the international patient and hospital colleaguesThe International Patient Liaison Officer is responsible for providing professional Arabic translation and liaison services to support both existing and new relationships with local Embassies, third party sponsors and Health Offices who refer patients for private medical care and/or treatment at Royal National Orthopaedic Hospital Trust.To support delivery of an effective and responsive liaison service between private patient, hospital admissions, Trust consultants and London embassies/Health Offices, third party sponsors and insurance organisations. The post holder will be expected to work with referring organisations in order to streamline access to Trust services, manage patient pathways efficiently and ensure all required deposits, full payments or Letters of Guarantee are in place prior to any admissions, consultation or diagnostics.At The Royal National Orthopaedic Hospital (RNOH), We Are Committed To Achieving The Best Staff Experience In The NHS. In The 2023 NHS Staff Survey, We ProudlyScored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.Ranked #1 among all Trusts in North and Central London for all People Promises and themes.Ranked #1 among all Acute Specialist Trusts for "We work flexibly."At RNOH, we’re committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.Joining our organisation means enjoying a wide range of staff benefits, including:24/7 access to wellbeing support through our Employee Assistance Programme.A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcareAt RNOH, we are more than a workplace—we are committed to patients, to excellence and the wellbeing of our staff.For further details / informal visits contact: Name: Chanaide Butler Job title: Head of Operations Email address: chanaide.butler1@nhs.net Telephone number: 0208 909 5114n/a