Internship

AfroCentric Group is offering an exciting 12-month development programme. This programme provides valuable exposure to Pre-Authorization processes, with a focus on clinical decision-making, customer engagement, and managed care operations.As part of our commitment to transformation and diversity, preference will be given to candidates who are male African, Coloured, or Indian, as well as Persons Living with Disabilities, in line with our Employment Equity Plan.Responsibilities: You will be expected to handle pre-authorization requests accurately, maintain service turnaround times, and contribute to improving patient care qualityThrough your engagements with the customer, you will need to build trust and connection and resolve requests with acknowledgement and care.Providing Customer Experience and is responsible for assisting customers’ needs.Growing and maintaining knowledge and understanding of the customer journey and your emotional reactions.Delivering and enable excellence in all service moments to all stakeholders.Providing personalized clinical servicing through the omni channel experience focusing on the overall care quality of interaction between our customers and the brand.Providing holistic care that is personalized and accessible, managing the care journey end to end.Committing to our service care charter striving to continuously make a positive difference.Programme Details:Duration: 12 monthsLocation: JohannesburgStart Date: 05 January 2026Closing Date for Applications: 17 November 2025Minimum Requirements:National Diploma- NQF6 / Bachelors Degree- NQF7 (Physiotherapist, Pathology, Medical Tech, Paramedics/ Ambulatory Services, Dietitian, Enrolled/Auxiliary/ Registered nurses)South African citizenshipCommitment to complete the full duration of the programmeHow to Apply:Submit your application along with your CV, qualifications, and ID to HeCaresToo@afrocentrichealth.com