Internship HR with French

Responsibilities:He/She has the objective to assist customers on the various HR offerings which are part of our portfolio. He/She contributes to the improvement of our processes, to the increase in efficiency, the improvement of our customers’ satisfaction, while following deadlines.Main responsibilities are:· Treatment of Level 1 tickets on Decidium HR offeringso Self-identify and self-assign the tickets which are part of his/her area of expertiseo Assist customers via Siebel tickets:§ Accesses management§ Role assignments§ Configurations§ Functional assistance· Doing the follow up or monitor data or reports production· Alerting the manager or account manager when needed (delay, consistency)· Maintaining/Customizing of existing reports for our customers· Estimating the workload to realize, test, document and deliver the technical solution· Analyzing the discrepancies on solution· Documenting the solution and the delivery form· SOP management and process improvemento Maintenance of the SOP-s for his/her area of expertiseo Measure the efficiency of the process and the quality of his/her own assistanceo Identify improvement opportunitieso Contribute to the respect of mutual commitmentsReports & Performance Metrics:· On time delivery· Volume/quality of tickets treated· BacklogKnowledge and Skill Requirements:· French language – B2 level, English would be a plus· MS Office tools knowledge (Excel, PowerPoint, Word…)· Ability to manage several projects in parallel· Excellent customer service abilities· Take initiatives to improve customer satisfaction· Be able to speak and write easily & clearly· Analytical skills and an ability to summarize·