Investigator – Complaints

Financial Conduct AuthorityRegulating financial services firms and financial markets in the UK, https://www.fca.org.uk/careersRequirements of the roleWe regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.The Complaints Department sits within Risk and Compliance Oversight Division (R&CO) which performs the second line of defence function in the FCA.R&CO helps the FCA identify, assess, and report risks that threaten the FCA’s ability to deliver its statutory objectives.Role ResponsibilitiesGuide complex complaint investigations with diverse sources (systems, reports, governance papers) to uncover insights that drive better outcomesShape strategic improvements by identifying root causes of issues and recommending solutions that strengthen processes and prevent recurrenceInfluence senior decision-making by presenting clear, evidence-based findings to stakeholders, ensuring lessons are learned and performance improvesDeliver high-quality outputs under pressure, including concise reports, letters, and committee papers, meeting strict deadlines and service standardsManage a dynamic caseload of complaints in a fast-paced, target led environment, ensuring timely and fair resolutionsDrive continuous improvement by feeding insights from complaints into departmental analysis, helping shape future policy and operational excellenceRepresent the FCA’s commitment to accountability, ensuring transparency and trust through rigorous, solo investigationsView on member websiteViewLocationLondon, Leeds, EdinburghContract typeFull time, PermanentProfessionComplaints, Financial Services, InvestigatorWorking patternFlexible working, HybridClosing Date24/11/2025