IT Administrator - Nepal

Location: Kathmandu (Onsite)Compensation: $9,000-$18,000 AnnualTimings: Night shift (USA Pacific Time Zone)About COVUCOVU is an AI-native insurance technology company helping independent agencies run efficiently through human + AI collaboration. We’re building a unified workspace where AI handles most tasks while humans focus on higher-value decisions.About the RoleWe’re seeking a hands-on IT Administrator to support our growing global team. You’ll handle day-to-day IT operations, including onboarding/offboarding, helpdesk, asset and vendor management, software setup, and endpoint administration. You’ll also assist the Senior IT & Security Engineer in implementing IT processes, improving service delivery, and ensuring secure, compliant operations.ResponsibilitiesManage employee onboarding/offboarding (accounts, access, hardware, software).Provide L1–L2 helpdesk support for hardware, software, and network issues.Administer and maintain MDM systems (e.g., JumpCloud, Intune, JAMF, Kandji).Maintain inventory of company assets (laptops, licenses, peripherals).Assist in managing vendors, procurement, and license renewals.Support implementation of IT policies, processes, and documentation.Perform user and device management in systems like Okta, Google Workspace, AWS, and Slack.Escalate advanced issues to senior IT or engineering teams when necessary.Contribute to SOC2 compliance controls efforts related to IT & Security.Contribute to IT automation and security initiatives where possible.Self-motivated individual who can take on projects and assist the Senior members of the team.Qualifications4+ years of hands-on IT support or system administration experience.Solid understanding of user provisioning, access control, and device management.Familiarity with Okta, Google Workspace, AWS, Slack, and common SaaS tools.Experience with troubleshooting across Mac and Windows environments.Strong communication and service orientation for a distributed workforce.Bonus: Exposure automation scripting or security tooling (Drata, CrowdStrike, etc.).Why COVUJoin a mission-driven, AI-first company modernizing insurance operations.Work closely with senior IT, engineering, and product leaders.Opportunity to grow into security, automation, or infrastructure roles.Our Interview ProcessIntroductory call with the People teamFirst-round Tech InterviewSecond-round Tech InterviewFinal discussion with leadership