IT Assistant

Location: Solihull (On-Site)Contract: Full-time, PermanentDepartment: ITJob DescriptionThe IT Assistant will provide technical support and assistance to students, faculty, and staff within the college. This role involves maintaining IT systems, troubleshooting hardware and software issues, and ensuring the smooth operation of IT services across the campus. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused approach. Below is a detailed job description for this position.Key ResponsibilitiesTechnical Support:Provide first-line technical support to students, faculty, and staff via phone, email, or in person.Troubleshoot and resolve hardware, software, and network issues.Assist with the setup, configuration, and maintenance of computers, printers, projectors, and other IT equipment.System Maintenance:Assist in the installation, configuration, and updating of operating systems and software applications.Perform routine maintenance on IT systems to ensure optimal performance.Monitor and maintain inventory of IT equipment and supplies.User Assistance and Training:Assist users with account setup, password resets, and access to college IT resources.Provide basic training and guidance to users on college systems, software, and IT policies.Network and Infrastructure Support:Assist in the maintenance of the college’s network infrastructure, including Wi-Fi, servers, and switches.Help monitor network performance and report issues to senior IT staff.Security and Compliance:Ensure compliance with college IT policies and procedures.Assist in implementing and maintaining IT security measures, such as antivirus software and firewalls.Report security incidents or breaches to the IT Manager.Documentation and Reporting:Maintain accurate records of support requests, resolutions, and equipment inventory.Create and update user guides, FAQs, and other documentation for IT systems.Project Support:Assist senior IT staff with IT projects, such as system upgrades, new software deployments, or campus-wide IT initiatives.QualificationsEducation:High school diploma or equivalent (required).Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.Experience:1-2 years of experience in IT support or a related role (preferred).Experience working in an educational environment is a plus.Technical Skills:Proficiency in Windows, macOS, and/or Linux operating systems.Knowledge of Microsoft Office 365, Google Workspace, and other common software applications.Familiarity with networking concepts (TCP/IP, DNS, DHCP, etc.).Basic understanding of hardware troubleshooting and repair.Soft Skills:Strong communication and interpersonal skills.Ability to explain technical concepts to non-technical users.Excellent problem-solving and time-management skills.Customer-focused attitude with a commitment to providing high-quality support.Working ConditionsPrimarily office-based with occasional travel across campus to provide on-site support.May require occasional evening or weekend work to support college events or system upgrades.Specific to the college.Application ProcessTo apply, please visit our website and submit your CV and cover letter through the online application portal: 🌐 Apply here: https://edacollege.co.uk/vacancies/For more details, please contact Muhammad Tabassum https://www.linkedin.com/in/muhammad-tabassum-cmgr-sfhea-fset-fcmi-qtls-lead-mentor-qaa-pln-18701218