IT Business Partner - Data Quality & Training

PurposeIt's a new season and time to walk through the door of opportunity to your dream job! Your opportunity to embrace a new beginning has just arrived! If you are seeking a rewarding career in a fast-paced work environment, career progression, an opportunity to learn from the best, and a career with a purpose, the City of Savannah Innovation and Technology Services department is seeking a highly qualified, customer focused Business Partner to join our team.As an IT Business Partner specializing in Data Quality & Training, you will play a key role in advancing the City’s commitment to data-driven decision-making and continuous improvement. This position focuses on strengthening the digital capabilities of all City departments through targeted technical training, data quality initiatives, and the development of purposeful data dashboards. You will advise Service Centers with the goal of improving their business operations.You will assess departmental needs, identify skill gaps, and develop training programs that empower employees to use technology effectively and confidently. In addition, you will promote the use of accurate, high-quality data standards, tools and best practices to inform operations, measure performance, and align departmental outcomes with the City’s GPS Strategic Plan.As the new IT Business Partner you will serve as a bridge between technology and operations, ensuring that every member of Team Savannah is equipped with the knowledge, tools, and data insights needed to drive quality improvement, efficiency, and innovation across the organizationWe offer great pay, excellent benefits to include medical, dental, and vision plans, life insurance, employee/spouse/child supplemental life insurance, short-term disability, tuition reimbursement, wellness programs, deferred compensation plan (457 B), pension plan, flexible spending account, home purchase assistance, employee referral program and 12 paid holidays!Essential Job FunctionsDesign, deliver, and evaluate purposeful technical training programs that strengthen the digital skills and technology confidence of City employees across all departments.Partner with departmental leaders to identify skill gaps, training needs, and opportunities to improve the effective use of City systems and data.Lead initiatives to improve data quality, consistency, and accessibility across enterprise systems to ensure accurate and actionable information.Promote data literacy and best practices for data entry, reporting, and analysis throughout Team Savannah.Collaborate with ITS staff and departmental stakeholders to design solutions that improve efficiency, transparency, and service delivery.Serve as a liaison between ITS and City departments to ensure training and data initiatives align with enterprise technology strategies.Create and maintain clear documentation and learning resources for City systems, dashboards, and data standards.Support compliance with data governance, cybersecurity, and privacy requirements in all training and reporting activities.Contribute to continuous improvement efforts by evaluating the effectiveness of training programs and identifying areas for additional support.Train staff on new technologies and systems.Develop and maintain documentation related to IT procedures, systems, and configurations.Perform other duties as assigned.Minimum QualificationsBachelor’s degree from an accredited college or university supplemented by four (4) years of professional business analysis experience; or any equivalent combination of education, training and experience provides the requisite knowledge, skills and abilities.Two (2) or more years' experience with developing and delivering technology training for diverse audiences with varying levels of technical skill.One (1) or more years’ experience working with Power BI building data visualization and reporting.Strong understanding of data quality principles, including accuracy, consistency, and integrity of data across systems.Strong understanding of data quality principles, including accuracy, consistency, and integrity of data across systems. High level of adaptability to evolving technology, organizational priorities, and cross-departmental needs.Strong technical learning aptitude.Strong problem-solving abilities to address technical challenges and improve business processes.Adaptability to changing technology landscapes and business needs.Good interpersonal skills with department office staff.Work management skills related to managing fast-paced working environment.Preferred QualificationsMicrosoft certification(s)Experience designing and delivering technical or data literacy training programs for diverse audiences.Hands-on experience developing interactive dashboards and data visualizations using the Microsoft Power Platform.Ability to clearly communicate data insights and solution benefits to nontechnical staff and management.Knowledge of Smartsheet, Microsoft 365, or other collaboration platforms for tracking performance and training initiatives.Understanding of project management principles consistent with the PMI framework.Prior experience working within or supporting City of Savannah service centers or comparable public-sector organizations.Demonstrated commitment to quality, accuracy, and service excellence in a dynamic, fast-paced environment.Work Location: 812 Laurel Grove N Work Hours: 8 am - 5 pm, Monday - FridayAdditional RequirementsBackground investigation, including supervised drug screen, post offer/pre-employment medical screen; and verificationof education, certifications, and licenses required prior to employment.Additional InformationKnowledge of City operations, service delivery processes, and departmental functions sufficient to design relevant training and data solutions.Strong understanding of data management and data quality principles, including accuracy, consistency, integrity, and stewardship.Working knowledge of business intelligence and reporting tools such as Microsoft Power BIExcellent verbal, written, and presentation skills, with the ability to communicate technical information in clear, accessible terms.Ability to design and deliver engaging technical training to employees with varied levels of digital literacy.Skill in analyzing business processes to identify opportunities for improved data use, efficiency, and service quality.Ability to foster relationships and build trust with departments across the City to promote collaboration and learning.Strong understanding of cybersecurity, privacy, and data governance principles as they relate to training and data sharing.Demonstrated ability to translate data insights into actionable improvements that support the City’s GPS Strategic Plan.Commitment to modeling and promoting the ITS Department’s core values—Collaboration, Trust, Respect, and Accountability—while advancing innovation and quality across Team SavannahCity Of Savannah Employee BenefitsOverview of BenefitsPaid HolidayPaid VacationPaid Sick LeaveDefined Benefit Retirement Pension PlanProtective Services Retirement Plan (select positions)Deferred Compensation Retirement PlanRetirement SeminarsPPO Medical InsuranceDental InsuranceVision InsuranceFlexible Spending AccountsWellness ProgramsHealth & Wellness IncentivesLong Term DisabilityExcellence and Service RecognitionEmployee Development and In-Service TrainingEducational Assistance ProgramUniform Allowance (select positions)Employee Assistance ProgramDiscounts and MembershipsEmployee RelationsDirect DepositCredit UnionPretax Parking DeductionsEmployer Assisted Home Purchase ProgramDomestic Partnership BenefitsHealthcarePPO Medical Plus PlanPPO Medical Basic PlanDental Plus PlanDental Basic PlanVision Service PlanLife InsuranceBasic Life and ADDSupplemental Life EmployeeSupplemental Life SpouseSupplemental Life ChildBenefits costs are paid by the City of Savannah, by the employee or shared by both the City and the employee.01Do you have a valid driver's license?YesNo02Do you have a Bachelor’s degree in Information Technology, Computer Science or related field from an accredited college or university supplemented by four (4) years of professional business analysis experience or any equivalent combination of education, training and experience that provides the requisite knowledge, skills and abilities?YesNo03Please indicate your education and experience level below.Bachelor’s degree in Information Technology, Computer Science or related field from an accredited college or university supplemented by four (4) years of professional business analysis experienceHS Graduate/GED plus two (2) years course in Information Technology, Computer Science or related field supplemented by eight (8) years of professional business analysis experienceAssociate’s degree in Information Technology, Computer Science or related field supplemented by five (5) years of professional business analysis experienceMaster’s degree in Information Technology, Computer Science or related field from an accredited college or university supplemented by three (3) years of professional business analysis experience04Do you have two (2) or more years of experience with developing and delivering technology training for diverse audiences with varying levels of technical skill?YesNo05Do you have one (1) or more years of experience working with Power BI building data visualization and reporting?YesNo06Please list any Microsoft certifications you have below.07Please list the type of collaboration platforms for tracking performance and training initiatives you have used such as Smartsheet, Microsoft 365.08Supplemental Question 1 Describe a time you had to train a non-technical team on data quality processes and the outcome.09Supplemental Question 2 Please describe how you would measure the effectiveness of programs and initiatives.10Supplemental Question 3 What techniques have you used to train staff on data quality and analysis best practices?11Supplemental Question 4 How do you ensure a dashboard is user-friendly and provides actionable insights? Required Question