IT EXPERIENCE & SUPPORT SPECIALIST

Home Travailler chez Prayon IT EXPERIENCE & SUPPORT SPECIALIST Choose your languageFrançais English NederlandsIt Experience & Support SpecialistAugusta Jump to section Description du poste Site Nos offres d'emploi Travailler chez Prayon Vos avantages Chiffres-clésJob DetailsJob Location : Augusta Plant – Augusta, GAPosition Type : Full-TimeEducation Level : High School Diploma / or EquivalentTravel Percentage : Up to 25%Job Shift : Monday – FridayJob Category : Information TechnologyDescriptionAs an IT Experience & Support Specialist at Prayon, the individual will play a vital role in ensuring employees have a seamless and efficient IT experience. As the first point of contact for IT issues, they will provide exceptional support and promptly resolve technical problems. Their efforts will be key to maintaining high levels of employee satisfaction and productivity by ensuring all IT systems and applications operate optimally.ESSENTIAL RESPONSIBILITIES & FUNCTIONS include the following, others may be assigned.Provide first-level support for hardware, software, and network-related issues.Diagnose and troubleshoot technical problems, escalating complex issues to the appropriate teams.Assist with setting up, configuring, and maintaining computer systems, peripherals, and software applications.Deliver outstanding customer service and employee support, ensuring a positive IT experience.Conduct regular user check-ins to gather feedback and proactively address IT concerns.Develop and deliver training sessions and documentation to enhance users’ technical knowledge and skills.Manage user accounts, permissions, and access controls per company policies.Perform routine system maintenance, updates, and backups to ensure system reliability and security.Monitor IT systems and networks to identify and resolve potential issues proactively.Collaborate with other IT team members to ensure smooth operations and timely issue resolution.Communicate effectively with non-technical staff to understand their IT needs and provide appropriate solutions.Document support activities, solutions, and procedures for future reference.Participate in IT projects, contributing technical expertise and support as needed.Assist in the implementation and rollout of new technologies and systems.Stay updated on industry trends and emerging technologies to suggest improvements and innovations.International and domestic travel maybe requiredSupervisory Responsibilities & FunctionsThis is a non-supervisory position.Direct Report Job Titles NoneQualificationsREQUIREMENTSMinimum Education: High School Diploma or equivalent Experience: 2+ years of experience in Information Technology in the relevant roles; Proven experience in an IT support or help desk role with Microsoft Operating Systems.; Strong technical knowledge of computer systems, networks, and software applications; Excellent problem-solving and troubleshooting skills; Extensive knowledge of personal computers and software applications, including Excel, Word, Internet, telephone systems and voice mail systems.Preferred Education: Associate’s degree in computer science or technology Experience: Three or more years of work experience in network administration, Microsoft operating systems, switches, servers, Lotus Notes, and SAP Basis function. Familiarity with ITIL or other IT service management frameworks is a plus. Certificates, Licenses, Registrations: Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) areLANGUAGE SKILLS Reading/comprehension, speaking and writing at required education equivalency level. Ability to read, analyze and interpret general business correspondence, technical/product information, policies/procedures or government regulations. Ability to complete written forms and write routine to complex procedures, reports and correspondence. Ability to effectively present information and respond to questions in a group or individual setting in an efficient professional manner.MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent.COMPUTER SKILLS Strong functional and operational knowledge as defined above. Also, above average proficiency with Microsoft Office software: particularly Word, Excel and PowerPoint.COMPLEXITY The work includes a broad range of complexities, which are inherent to computerized systems. To effectively correct these complexities, remedies include many different and unrelated processes and methods be applied to a broad range of activities and/or substantial depth of analysis within a particular area.PHYSICAL DEMANDS The work requires both sedentary and limited physical exertion to include sitting; walking; standing; bending; traversing stairs; carrying of light items such as papers, books or small parts; lifting up to 50lbs. Work routinely requires speaking and hearing (expression or exchanging ideas by means of spoken words and perceiving sounds by ear).WORK ENVIRONMENT The work environment requires normal safety precautions typical of such places as offices, meeting rooms and training rooms. Requires use of safe work practices with office equipment, avoidance of trips and falls and observance of fire regulations. Occasionally requires special safety precautions for work around moving parts, carts or machines and at times around irritant chemicals. Furthermore, employee may be required to use protective gear as follows: protective clothing, masks, gowns, coats, safety shoes, boots, goggles, gloves and safety glasses or shields.Postuler à cette offreSiteAugusta en quelques motsLe site de production américain de Prayon est situé dans le sud-est des États-Unis, à Augusta, en Géorgie. Bien que principalement orienté vers l'aspect "alimentaire" de notre activité, nous maintenons une forte présence sur les marchés pharmaceutique, dentaire et technique. Le site emploie environ 150 personnes.Nos offres d'emploiNos autres offres à AugustaAugustaFACILITIES MAINTENANCE TECHNICIANAugustaMECHANICAL MAINTENANCE TECHNICIANAugustaEQUIPMENT OPERATORAugustaMANUFACTURING MANAGERVoir toutes les offresTravailler chez PrayonUn job passionnant dans un groupe internationalLe phosphore est un nutriment essentiel à la santé des hommes et des plantes, ainsi qu'à la vie de la planète. Il fait partie de notre ADN. Le cœur de notre entreprise, ce sont nos collaborateurs, leurs valeurs et leur vision commune, ainsi que les technologies durables qui les aident à enrichir le quotidien de chacun.Travaillant sur des sites répartis dans le monde entier, chacun de nos experts met à profit ses compétences uniques et son dynamisme contagieux pour améliorer la qualité et l'efficacité des produits que nous proposons. C'est grâce à eux que nous restons à la pointe du marché et que nous pouvons développer les technologies de demain. Mais, afin de continuer à montrer la voie dans notre secteur, nous restons toujours à la recherche de talents.Envie de nous rejoindre pour faire la différence ?Vos avantagesSalaire attractifAssurance groupe (pension, décès)Assurance soins de santé (hospitalisation et ambulatoire, dentaire, optique…)Tickets restaurant, écochèquesPrimes et autres avantagesChiffres-clésSites de production7Actif dansPays dans le monde+100Technologie utilisée dans plus deUsine d'acide phosphorique130Employés dans le monde1.500En milliard d'eurosChiffre d'affaire groupe1,1Dans le mondecentres R&D3En savoir plus