IT Helpdesk Technician

Recruiter:IntelliStaffJob Ref:JHB003720/SSDate posted:Thursday, March 5, 2026Location:Johannesburg, South AfricaSalary:12000 MonthlySUMMARY:Our client who is a leading fuel management solutions service provider is urgently looking to employ an experienced IT Helpdesk Technician at their organizationPOSITION INFO:Location: Cyrildene, BedfordviewRequirements:MatricRelevant certificates/qualifications3+ years of experience as a Helpdesk TechnicianTelephonic and Remote Helpdesk support (Hardware and software)Must be tech-savvyResponsibilities:VFP: New Product Faults Located, Reported, and Fully Corrected.Serving as the first point of contact for customers/clients seeking technical assistance over the phone or emailPerforming remote troubleshooting through diagnostic techniques and pertinent questionsDetermining the best solution based on the issue and details provided by customersLogging and Closing CallsWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements to proceduresLocate, Test, and Report BugsWrite up Troubleshooting methods and recommendationsProvide customers and clients with a safe and secure platform and terminal to alleviate frustrations and problems and ultimately give them security and stability through guidance and supportInternal Technical Support