IT Intern - Tamheer

Rewaa is on a mission to revolutionise retail! Our cutting-edge SaaS platform empowers retailers to move and grow faster. We provide innovative solutions for point-of-sale, inventory management, omnichannel integrations, tax and accounting, and reporting, all delivered on a single screen with our lightning-fast, robust hardware. With over 10,000+ customers and an ambitious trajectory toward global expansion, there's never been a better time to join Rewaa!We are seeking a proactive and detail-oriented IT Intern to support and maintain the company’s IT infrastructure and end-user systems. The role is responsible for providing technical support, managing IT assets, handling employee onboarding and offboarding, and maintaining network and security systems. The IT Intern will ensure reliable IT operations across the organization while also contributing to automation initiatives that  improve daily IT processes and efficiency.Key Responsibilities Manage and maintain the company’s internet connectivity and network infrastructure on our Fortinet firewall. Provide technical support to employees for hardware, software, network connectivity, and internal IT systemsDiagnose and resolve technical issues related to computers, applications, and company tools. Troubleshoot network connectivity, Wi-Fi, and internet-related issuesInstall, configure, maintain, and troubleshoot laptops, desktops, printers, mobile devices and SIM cardsPrepare and deploy IT equipment for employees. Manage IT onboarding and offboarding processes for employees. Provision and deprovision user accounts, access permissions, and devices. Ensure all required hardware and software are properly assigned and configured for new hires. Maintain accurate records of IT assets including laptops, accessories, and other equipment. Conduct regular asset audits and ensure inventory accuracy. Develop and support automation workflows to improve daily IT operations. Requirements and Qualifications Bachelor’s degree in Information Technology, Networking Engineering, Computer Science, or a related field. Fresh Graduate eligible for the Tamheer ProgramBasic knowledge of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi). Basic knowledge of network security and firewalls (Fortinet experience is a plus).  Interest or experience in automations and workflow optimization. Strong troubleshooting and problem-solving skills. Good communication skills and ability to support non-technical usersCompensation and BenefitsMonthly stipendHands-on training in IT infrastructure and technical support operationsPractical experience in network management, IT asset administration, and user supportExposure to automation initiativesSupportive learning environment and on-the-job mentorshipOpportunity to develop professional and technical skillsAlert for CandidatesPlease be aware that Rewaa and its subsidiaries do not conduct interviews via email or text and will never request payment as a condition for applying for a position or receiving a job offer. To ensure your safety, apply only through Rewaa’s official channels and avoid sharing personal information (name, address, birthdate, ID number, etc.) with unsolicited contacts. If you encounter anything suspicious, please let us know so we can assist you. تنبية للمتقدمينتؤكد شركة رِواء وشركاتها التابعة على أنها لا تجري أي مقابلات عمل عبر البريد الإلكتروني أو الرسائل النصية، ولن تطلب أي مبالغ مادية كشرط للتقديم أو لتلقي عرض عمل على أي وظيفة. التقديم على وظائف شركة رواء يتم فقط عبر القنوات الرسمية للشركة، ونحذر من مشاركة معلوماتك الشخصية (مثل الاسم، العنوان، تاريخ الميلاد، والهوية الوطنية، وغيرها) مع أي طرف خارجي.Notice to External Recruiters and Staffing AgenciesRewaa does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Rewaa hiring managers, or by other means will be considered gratis, and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired. Fees will be paid ONLY where an external recruiter has an executed service contract in place with Rewaa and resumes have been solicited by our Talent Acquisition team in connection with a specific job opening. إشعار للمستقطبين الخارجيين ووكالات التوظيفتؤكد شركة رِواء أنها لا تقبل أي سيرة ذاتية من المستقطبين الخارجيين أو وكالات التوظيف إلا إذا كانت بموجب عقد مبرم وموقع بين الطرفين. أي سيرة ذاتية تُقدم إلى قاعدة بياناتنا، أو تُرسل مباشرةً إلى مسؤولي التوظيف في شركة رِواء، أو تُرسل عبر أي وسيلة أخرى دون عقد مسبق، ستُعتبر خدمة مجانية، ولن يتم دفع أي رسوم توظيف في حال تعيين المرشح. تُدفع الرسوم فقط إذا تم طلب السيرة الذاتية من قِبَل مسؤولي التوظيف لدى شركة رِواء بموجب العقد.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.