IT Manager

Role – IT ManagerLocation – Madison / RemoteDescriptionOur IT Manager of Hosting, Network, and Data Services is responsible for developing and executing the strategy, implementation, and maintenance of the organisation’s data management, network and hosting environments, including on-premises and cloud environments. Required skills:Have led the development and execution of infrastructure hosting strategy and management.Enjoy managing the operation, maintenance, and improvement of hosting platforms including data centers, cloud environments (IaaS, PaaS), servers, and storage systems.Can oversee data services including databases, backup and recovery, replication, and disaster recovery strategies.Have managed relationships with hosting vendors, cloud service providers, network WAN carrier service providers, and hardware/software suppliers and can ensure the reliability, performance, and availability of hosting environments in accordance with SLAs.Excel at collaborating with IT security teams to support the enforcement of security policies and protect hosting and data environments from threats.Would enjoy being accountable for business and application development stakeholder management.Can oversee the management of security, audit, and compliance requirements in a high security environment to ensure compliance with regulatory requirements and internal IT governance frameworks.Have established and tracked key performance indicators (KPIs) that ensure transparency in operational health and system performance.Would like to drive automation and infrastructure-as-code practices to increase efficiency and reduce operational risk.Minimum QualificationsBachelor’s degree in Computer Science, Information Systems or related field; or equivalent combination of education and work experience.7 or more years of experience in IT infrastructure, hosting, network and/or data platform management.3 or more years in management and people leadership - IT vendor management or IT operations management roles.Strong understanding of IT service management and vendor governance frameworks.Strong analytical, communication, and stakeholder management skills.Extensive knowledge of both on-prem and cloud hosting solutions.Strong knowledge of the following aspects of Information technology:Network operations, network security, and network architecture.Database technologies, backup/restore practices, and disaster recovery planning.Leading hosting strategies both on-prem and in the cloud.System monitoring tools and performance tuning.Capacity planning and performance tuning of hosting and database solutions.Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC).Vulnerability management.ITIL practices, change management, and incident response procedures. Preferred Qualifications10 or more years of IT leadership experience in an large enterprise level environment.Experience leading in a complex and highly matrixed environment that has commercial and government lines of business.