IT Officer - Emirati Future Leaders

Job Purpose : To provide assistance for the smooth flow of operations, guaranteed customer satisfaction and technical support services to all staffs.Roles , Responsibilities, Duties - Provide everyday administration technical support including answering calls, transferring calls, proofreading, data entry distributing incoming mails, processing outgoing mails and operating printers, fax and copiers. - Maintain accurate, complete documentations and update regularly the company assets, policies and procedures. - Provide technical support in software malfunction, upgrades and hardware to office staffs, in sites and clients as needed.- Procure devices and computer peripherals using SAP Systems and liaise with Procurement/vendors to provide competitive costs.- Purchase items which is urgently needed. (router, switches, cables, keyboards and mouse etc.) - Communicate with suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and do follow ups when necessary.- Provide sim cards to new joiners and or upon approved request.- Provide the Etisalat invoice for the staff who are requesting and needs clarification.- Download, carefully check and create data for each Etisalat invoice in the B2B Etisalat Portal for all the Khidmah & Provis accounts, rename and create a copy for appropriate billing cycle. - Submit the soft copy of the Etisalat invoice to Finance and HR Departments. Make a printout and submit for the same. - Download, check and create data for all the Du accounts. Submit the soft and hardcopy to the Finance and HR Department.- Create PR, receive, reserve and issue goods in SAP system.- Process and provide approved request from the helpdesk system.- Request toners to the vendor/provider and replace toners when empty/as needed - Create back up data from the laptops of the resigned staffs.- Create asset retirement for employees who would like to purchase their laptops upon leaving the company and for assets which are purely depreciated/disposal.Qualification: Diploma (IT –BTTE, GAPT) Microsoft Certificate for Microsoft Office, Adobe Photoshop, Indesign, HTML and JavaScriptExperience and Skills: Knowledgeable in - MS Office - Networking - Processing emails - SAP system - Computer software and hardware - Data creation Has good communication skills: oral and written