IT Operations Manager

About HOLYHOLY is the soft drink revolution: With our powdered drinks HOLY Energy®, HOLY Hydration®, and HOLY Iced Tea®, you get amazing taste across 50+ flavors while maintaining a good conscience—for your body & the environment.Over 2M loyal customers: Started in a shared apartment by three best friends, we have scaled to Europe's fastest growing consumer brand—and our cult-like community, the HOLY Squad, loves it: 4.6 stars on reviews.io speak for themselves.From D2C to Global Omnichannel: In less than four years, we've profitably scaled HOLY to more than €150M D2C revenue in DACH, FR, and the UK. Now scaling our retail business, we're on an exciting transition to becoming a true omnichannel rocketship.We are still just getting started: Backed by the world's best consumer investors, we aim to revolutionize the soft drink industry and build a generational love brand: tastier, healthier & more sustainable. Our team of 100+ people aims high (Coca-Cola, we're coming for you!).About The PositionHOLY's IT infrastructure needs to scale—fast. As our IT Operations Manager, you'll professionalize how we manage devices, access, security, and compliance. You'll own the systems that keep 128+ people productive and secure, building an auditable, scalable IT backbone that supports our next phase of growth.This isn't about keeping the lights on. It's about building the foundation for a company scaling from startup chaos to operational excellence—without losing our speed.Your responsibilities will be:IT Infrastructure & Hardware Management: Own meeting-room audio-visual (AV), Wi-Fi, and telephones at the temple; transition to owned hardware; maintain inventory/pricing/contract docs and manage returns (e.g., 100+ devices).Onboarding & Access Management: Set up new colleagues with hardware, SIM cards, and account access; ensure secure provisioning and deprovisioning of software and systems.Cybersecurity & Compliance: Implement IT security standards (password policies, device encryption, MFA), ensure compliance with relevant regulations, and reduce risks from unmanaged devices.Vendor & Provider Relations: Manage relationships with Topi, Deeploi, Grover, 1&1, and other IT service providers to streamline procurement and support. Serve as the primary point of contact for all vendor inquiries, especially during org audits.IT Helpdesk & Governance: Primary contact for troubleshooting to minimize downtime for on-site and remote teams; document and enforce IT security/onboarding/offboarding policies with an auditable compliance log (e.g., ticketing system with approval workflow for access and data provisioning)Scalability Projects: Build processes and systems to support HOLY’s scale-up phase (128+ people, +20 new hires), preparing for future infrastructure growth. (e.g Quarterly backup & restore, Phishing-resistant MFA on SSO, MDM baselines, enhanced Office Security Systems, etc.)About YouTechnical Proficiency: Solid understanding of IT systems, hardware procurement, device management tools (MDM), and troubleshooting across platforms.Process Orientation: You build scalable systems and document workflows. You think in systems, not one-off fixes.Security Mindset: You understand IT risks, proactively implement security practices, and ensure compliance with regulatory requirements.Problem-Solving: You diagnose and resolve technical issues quickly, with minimal hand-holding.Collaboration & Communication: You explain IT processes clearly to non-technical colleagues. You're a partner, not a gatekeeper.Adaptability: You're comfortable with change in a fast-scaling company. You improve processes proactively, not reactively.Ownership Mentality: You take responsibility for IT infrastructure. You ensure smooth operations without constant oversight.Language Proficiency: Fluency in English and German is a must. You are able to communicate business needs effectively in both languages.Our OfferingIn today's job market, A-players have many options to choose from. As part of our offer, we prioritise providing a productive working environment and opportunities for growth. In addition to competitive compensation, including company shares, you can expect:A successful and growing company: Join a company that has been growing profitable and quickly for the last 36+ months and have just raised a series B, while many other e-commerce companies are struggling.Huge impact: Enjoy huge impact to shape HOLY’s internationalisation in a top market.Awesome team: Join an awesome team of colleagues who are ambitious, funny, down-to-earth, and authentic. Get to know us and see for yourself!Top product: Marketing is important, but a good product is essential. Our differentiated soft drinks have won over customers. Check out our reviews.io reviews or contact us for free samples.Startup culture: Join a startup culture that values flat hierarchies, fast pace, and personal development. With us, you can make a real impact.Perfect setup: Enjoy a perfect setup that includes all the requirements of a modern employer, such as a central office in Berlin Prenzlauerberg, flexible working hours, and much more.Competitive comp. + equity: Join us at a pivotal stage of hypergrowth. We offer a strong salary and meaningful equity—giving you the chance to share in our current success and benefit from the massive upside as we scale.How we support your growth: flexible hours, 28 vacation days, 30 work-from-abroad days, €1,500 learning budget, Urban Sports Club membership, public transport subsidy, and biannual 360° feedback tied to your compensation.Find out more about HOLY and our team on our careers page.The ProcessWe’re growing fast—and we’re ready for you to start as soon as possible. That said, we’re also patient enough to wait for the right person. Quality beats speed.Intro Call + Hiring Manager Interview: You’ll meet Alan, our Sr. Talent Development Manager, to talk about HOLY, the role, your background, and how you'll drive IT growth at HOLY. We'll align on expectations, explore your ambitions, and determine if it's a mutual fit.Case Study & Team Day: If the first interview goes well, we'll send you a short case study. With that, we will invite you to visit our Berlin HQ to discuss your case study with Alan and Moritz, our Director of Operations. You'll also get the chance to meet your peers to get a feel for the team and culture.Offer & Decision: If everything aligns, we’ll make you an offer and look forward to strengthening IT at HOLY together.The full process typically takes 2–3 weeksAny questions or concerns?If you have any questions or feedback, please send an email to jobs@weareholy.com.About UsHoly Energy GmbH (HOLY)Saarbrücker Str. 3710405, BerlinDisclaimerEN: Holy Energy GmbH is an equal opportunity workplace and is devoted to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. If you have a specific need that requires assistant in the application process, please reach out to our People Team at jobs@weareholy.com.DE: Holy Energy GmbH ist ein Arbeitgeber, der Chancengleichheit fördert und sich dafür einsetzt, gleiche Beschäftigungsmöglichkeiten unabhängig von Herkunft, Hautfarbe, Abstammung, Religion, Geschlecht, Nationalität, sexueller Orientierung, Alter, Staatsbürgerschaft, Familienstand, Behinderung oder Geschlechtsidentität zu bieten. Wenn du spezielle Bedürfnisse hast, die Unterstützung im Bewerbungsprozess erfordern, wendest du dich bitte an unser People Team unter jobs@weareholy.com.