IT/OT Engineer

Experis is the global leader in professional resourcing and project based workforce solutions. We attract, assess and place specialist professional talent, connecting the passion of individuals with the ambition of business. We specialize in providing professional opportunities across IT and Engineering, Finance and Accounting, Sales, Marketing, Communications and HR. We deliver high-demand talent for mission-critical positions to clients in over 50 countries. Experis is part of ManpowerGroup, the world leader in innovative workforce solutions.We are now looking forIT/OT Engineerfor Experis to join our client company's Technology Support team in Helsinki.IT/OT Engineer provides technical support ensuring the support is delivered around the core needs of the business and end-users in a high-quality, professional, and timely manner. You will work with Information Technology (IT) and Operational Technology (OT). IT is considered the administrative part of the business and where centralized services needed to support the business operations are kept. OT refers to the manufacturing part of the business providing the applications and systems that support production of our client's products.In this role, you will:Ensure all technology systems are fully operational and functional.Provide user support for incidents and service requests via ServiceNow, phone, remote access, or on-site assistance.Deliver or coordinate 2nd and 3rd line support with wider IT teams.Collaborate with central Technology teams (Networks, Infrastructure, Security) to ensure reliable and efficient service delivery.Monitor and maintain production systems, providing remote or on-site support as needed.Engage with local suppliers and vendors for maintenance and support, ensuring SLA compliance and proper documentation.Perform system maintenance, upgrades, backups, and troubleshooting in coordination with business users, central teams, and vendors.Support the delivery of global IT projects within the country.Configure, install, and support end-user devices (computers, printers, phones).Maintain accurate IT inventory records for hardware, software, applications, and licenses.Act as a subject matter expert (SME) and provide technical support when required.Update critical records including configuration data, equipment lists, and CMDB entries.Provide support for in-house developed applications and software, where applicable.Administer applications and manage user profiles as needed.Create and maintain technical documentation.Provide support for server and network administration tasks.Promote awareness and adherence to IT security policies and requirements.Maintain clear and regular communication with management and colleagues.Contribute technical input to the intake process and project delivery (incl. e.g., device implementation and configuration; documentation of operating procedures and application configurations; user training and onboarding; support for validation and qualification processes; assistance with application/system release to production; transition support to Business-as-Usual (BAU) operations)Who you are:Minimum 3 years of experience in IT support or as an IT specialist (we expect you to have also 2nd line support experience).Hands-on experience with ITSM tools, preferably ServiceNow.Excellent in Finnish and in English.Strong troubleshooting and root cause analysis skills in managed IT environments.Experience working with matrix teams and external vendors.Solid understanding of network architecture, servers, switches, firewalls, and hardware/software specifications.Demonstrated urgency and prioritization in handling critical, high-impact issues.Strong communication skills with the ability to engage stakeholders and understand business needs.Proven track record of meeting SLAs and KPIs in IT support roles.Proficient in Microsoft technologies: Windows OS, Office 365, Microsoft Teams, and mobile device management.Advanced knowledge of end-user hardware (laptops, desktops, printers) maintenance and troubleshooting.Willingness to travel occasionally and availability to work outside standard business hours when required.The employment lasts for 6-8 months (to be confirmed), and there is a possibility for extension. The contract is via Experis / ManpowerGroup.Interested? Apply by sending your CV at www.experis.fi for this position. Please note that we will begin interviewing candidates immediately and the job will be filled as soon as the right candidate is found.For more information, please contact Senior Delivery Manager Heidi Yrjä, heidi.yrja@manpowergroup.com / 040 154 6747.