IT Project & Program Management

What this Job Entails: The Project & Program Management role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role oversees work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.Roles and Responsibilities:Manages cross-functional and technical projects.Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.Responsible for managing/tracking program milestones, timeline, and overall deliverables.Creates and maintains comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.Help to drive project lifecycle milestones from concept commit through project closure and advocate change management.Assist with using metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.Help with internal process improvements; remove gaps, across multiple teams and functions.Ensure risks are accounted for and provide risk mitigation strategies.Be a point of contact for vendor partners and internal stakeholders.Coordinate and assist with regularly scheduled meetings with core teams.Assist with evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes.Required Qualifications/Skills:Bachelor’s degree / Diploma and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experienceBuilds stable working relationships internallyFollows standard practice and procedures when analyzing situations or dataUnderstanding of project management teams, resolving conflict, and meeting schedule timelinesExcellent communication skills (verbal, written, documentation)Ability to work on multiple projects and assignments concurrentlySelf-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistanceFamiliarity with creating spreadsheets, presentation material, and project/process documentationStrong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risksAbility to collaborate with stakeholders and communicate project updates to client executives.Preferred Qualifications: Various certificationsChange management knowledgeFamiliarity with various project management methodologies