IT Service Delivery Manager - AMER

Here’s a Summary Of The RoleWe’re looking for an experienced IT Service Delivery Manager to lead regional IT operations across the Americas. In this role, you’ll ensure our technology services run smoothly, securely, and efficiently, supporting YouGov’s mission to deliver world-class data and insights.You’ll manage and develop a talented regional IT team, oversee infrastructure and hardware, drive key projects, and maintain strong vendor relationships.If you thrive in dynamic environments, love solving complex problems, and have a passion for connecting people and technology, this is your opportunity to make a real impact on a global scale.Here’s a Breakdown Of What You’ll DoLead and mentor the Americas IT team, fostering a collaborative, high-performance cultureOversee IT helpdesk operations, ensuring responsive, high-quality support for end usersManage office-based infrastructure and hardware lifecycle, ensuring systems are reliable and optimizedOversee the lifecycle of IT assets, including procurement, inventory tracking, upgrades, and decommissioningPlan, prioritize, and deliver IT projects on time and within budget, aligning with business objectivesBuild and manage relationships with third-party vendors, negotiating cost-effective and reliable service contractsEnsure IT systems and practices align with organizational standards for security, reliability, and complianceWhat You Need To Get An InterviewBachelor’s degree in Information Technology, Computer Science, or related field10+ years of IT experience, ideally within a multinational organizationProven leadership and team management skillsStrong knowledge of IT infrastructure, asset management, and project deliveryFamiliarity with IT security and compliance frameworksExcellent communication, collaboration, and problem-solving skillsAbility to manage multiple priorities while maintaining a hands-on approach when neededDesired qualifications (bonus points!)Certifications such as ITIL, PMP, or CISSPExperience leading regional IT operations across multiple time zonesBackground in vendor and contract managementPassion for enabling people and teams through technologyWhy join YouGov?Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.Life at YouGovWe are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.Equal Opportunity EmployerAs an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.Data PrivacyTo find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy