IT Service Delivery Manager

Date: 5 Nov 2025Location:Wilrijk, BECompany: Burger Brands BelgiumAbout The CompanyJoin QSRP: where the good growth happensBurger Brands Belgium is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK,.So, are you ready to dive into a career that's as exciting as our menu? Click that "Apply Now" button faster than a fryer heats up!About The PositionWe’re looking for an IT Service Delivery Manager — someone who takes ownership of daily IT operations, drives service excellence, and makes sure our 150+ restaurants across Belgium and Luxembourg run smoothly.In this role, you’ll manage support performance, coordinate with vendors and service partners, and make sure our ticketing system and processes deliver results. You’ll also play a key role in translating IT projects into supportable, stable operations — ensuring every Go-Live is followed by great service.What You'll DoOversee day-to-day IT operations for HQ and restaurants, ensuring smooth delivery of support.Lead weekly check-ins with our IT Service Partner (SPOC) and monthly meetings with vendors.Manage and optimize our ticketing system – from KPIs and dashboards to documentation.Define support strategies for new projects and brands.Work with project teams to translate deployments into stable support processes.Collaborate with hardware partners to define strategies for openings and remodelings.Analyze incidents and lead post-mortem reviews to drive continuous improvement.Present service insights, KPI results, and improvement proposals to management.What do you bring5–7 years of experience in IT operations, service delivery, or vendor coordination.Experience with ticketing systems and IT process management.Strong understanding of IT support, infrastructure, and multi-site environments.Hands-on approach with solid communication and organizational skills.Fluent in Dutch, English and a basic knowledge in FrenchExperience with Microsoft 365, POS systems, or similar tools is a plus.Proactive mindset — someone who follows through, connects the dots, and makes things happen.As an individual you areA strong communicatorOrganized and able to manage time effectivelyAdaptable and flexibleProactive and solution-orientedCustomer-focusedContinuously learning and improvingA collaborative team playerAccountable and reliableWhy join us on your journey?Contribute to our mission of becoming the market leader in QSR sectorPlenty of career growth opportunities across all our international head quartersBecome part of a company where learning and development is in the heart of the cultureLoads of fun initiatives with your colleagues, many of them focused on giving back to the communityWe believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive inEnivironmental sustainability is in the center of the way we operateWe care about diversity, equity and inclusion and make everyone feel equally welcomedYou Also Get These BenefitsAn attractive salary, complemented by an extensive package of extra-legal benefits, such as teleworking, meal vouchers, a Flexible Income Plan (FIP), and more — so you can tailor your benefits to your own needs.A company car and fuel or recharge card.A company that creates new opportunities and promotes internal mobility, offering continuous career growth in our international headquarters.A challenging and varied role where your sense of initiative and entrepreneurship is strongly encouraged.A driven and passionate team, always ready to support you.Be part of a company where learning and development are at the heart of the culture.We care about diversity, equity, and inclusion, and make sure everyone feels equally welcome.And last but not least… the tastiest and most iconic burgers in the world!Does this sound exciting? If yes, apply now! Even if you do not meet all the requirements, yet have the right attitude and potential, reach out and let’s talk.Intrigued, but want to read more about us first?Sure! Check out these resources to find out more about what we do.QSRP websiteOur Company VideoOur LinkedIn pageO'TacosQuickBurger King Italy and Burger King BelgiumChopstixDunkin'G La DalleAll applicants will receive consideration for the job with no regards to race, color, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.