IT Service Desk Analyst L1.5

Now Hiring: System Engineer – IT Service Desk | IT By Design (MSP)📍 Metro Manila | 100% Onsite | Night Shift (US Hours)We’re looking for experienced IT Service Desk / Help Desk professionals who want to grow their technical skills in a global MSP environment. If you have solid troubleshooting abilities, strong communication skills, and experience supporting international users, this role is a great next step.Key ResponsibilitiesProvide Tier 1/2 support to global clientsTroubleshoot Windows OS, Microsoft 365, VPN, and basic networking issuesManage accounts and access in Active Directory and Azure ADDocument and resolve tickets within SLAWork closely with global teams to deliver reliable supportQualifications2+ years in IT Service Desk, Help Desk, or Technical SupportStrong English communication skills, comfortable with international callsBackground in BPO/international voice support is a plusHands-on knowledge of AD, O365, VPNs, Printers, and core troubleshootingWilling to work onsite in BGC, night shiftWhat You’ll GetCompetitive salary + 13th Month + Performance BonusHMO Day 1 for you + 1 free dependentNight differential, holiday pay, full government benefitsFree IT training and certificationsCareer growth in one of the largest US-based MSPs expanding in PH