IT Service Desk Employee

Description Du PosteAs an IT Service Desk Employee, you’ll be the first line of support for our global IT infrastructure. Your role will be essential in ensuring smooth operations and continuous improvement across our systems.You WillMonitor and identify IT incidents, escalating them to problem management when neededPropose and implement optimization measures to improve IT service qualityCollaborate with internal teams and external partners to resolve service requests, disruptions, and security incidentsAnalyze system threats and anomalies using monitoring toolsSupport identity and access management processes (e.g., 4-eye principle)Maintain accurate technical and process documentationAdvise users and IT staff on functional issues and security concernsAnalyze reports and guide first-level support teams in resolving complex issuesDescription Du ProfilWe are looking for someone who combines technical knowledge with strong communication skills:Degree in Computer Science or related field1–2 years of experience in IT support or a call center environmentSolid understanding of IT systems (hardware, networks, operating systems)Familiarity with ITIL and IT Service Management best practicesFluent in English (spoken and written)Nous ProposonsA personalized onboarding program and continuous trainingA dynamic, multicultural team environmentAccess to international projects and cutting-edge technologiesFlexible work models, including home office optionsApplication ProcessPre-qualification Call with the recruitment team.Interview with future manager and recruitment team online.2nd interview with IT Regional Manager to conrim your profile for the role.Interview FeedbackReady to Apply?Please submit your CV in English to be considered. We are excited to learn more about you and how you can contribute to our shared success.Be part of something bigger. Be part of DRÄXLMAIER.We are looking forward to your application.Company / Legal Entity: DACT Draexlmaier Automotive Center Tunisia S.C.S. Sousse, Org-Code: I-AF5