IT Service Engineer

It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.In this exciting time of scaling our product and innovating the company with new tools, we are looking for an IT Service Engineer to join our Warsaw office team! The person in this role will provide technical assistance to our users and staff, with duties such as ensuring optimal use of our hardware and software tools, enhancing system performance, but also standardizing and innovating our IT infrastructure through interesting projects.What you’ll be doing:Independently executing IT support tasks and ticket resolutionManaging user accounts and groupsAdministering company-used tools (Slack, Zoom, Notion, etc.)Supporting VPN configuration and basic scripting for automationSetting up and supporting workplace IT (meeting rooms, printers, event setups)Participating in IT projects related to process improvement and standardizationTroubleshooting technical issues and escalating complex problems when necessaryBasic procurement of IT equipmentWhat we are looking for:Hands-on experience with Google Workspace and IT systems administrationFamiliarity with cloud environments, preferably GCPAbility to prioritize and resolve support requests independentlyKnowledge of automation workflows (e.g., PowerAutomate, Zapier)Familiarity with tool configurationExperience with OktaClear and proactive communication with team leads and engineeringFluency in EnglishBase in Warsaw, Poland as this position is hybridBonus points for:CompTIA A+ or similar certificationBasic Project Management courseAbout UsWe are a global technology company dedicated to building the future of entertainment and fan-centric experiences.With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.Shaping the future of playAt Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.Global recognition and standardsThe company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).