IT Service Management Analyst | Contract

Job ResponsibilitiesDevelop an understanding of incident tickets and collaborate with functional subject matter experts to determine appropriate resolutions and target completion dates.Clearly articulate ticket details, including symptoms, findings, resolutions, and timelines, to client/users in a professional manner.Respond to client and user queries by liaising with relevant internal functional team(s) to ensure accurate and timely information is provided.Job QualificationsDiploma or degree in Information Technology, Business or equivalent with 2 - 3 years of relevant experience.Basic understanding of the Software Development Lifecycle (SDLC).General knowledge of 3-tier system architecture.Ability to quickly pick up functional knowledge.Excellent communication skills with the ability to present and explain technical issues to external parties under guidance.A proactive attitude and willingness to work collaboratively across teams.Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy