IT Support Agent (JE - 04172025 - PTISA)

Position: IT Support AgentNumber of hours: 15 hours/weekSchedule: 6:00 pm - 9:00 pm, ESTProvide remote IT support to users via phone, email, or helpdesk toolsTroubleshoot hardware, software, and network-related issues (Windows/macOS) Set up and maintain email accounts, calendars, and file-sharing systems (e.g., Outlook, MS Teams, GoDaddy)Assist with EMR (Electronic Medical Record) software and resolve user concernsImplement and uphold data security standards in alignment with Canadian PHIPA- equivalent guidelinesEnsure proper handling and safeguarding of sensitive client and patient informationPerform other ad hoc administrative or technical tasks as assignedProven experience in IT support or a similar technical role (2+ years preferred)Strong knowledge of Windows, macOS, and productivity tools (Microsoft 365, Google Workspace)Experience with remote desktop tools (TeamViewer, AnyDesk, RDP)Familiarity with basic networking concepts (TCP/IP, DNS, VPN)Experience in EMR software and understanding of health data privacy regulationsUnderstanding of or experience with Canadian healthcare privacy guidelines and PHIPA complianceExcellent written and verbal communication skills (via email and phone)Familiarity with GoDaddy, MS Teams, MS Outlook, and MS ExcelCertifications like CompTIA A+, ITIL, Microsoft are a strong advantageHighly organized and capable of managing multiple tasks in a remote setting