IT Support Engineer

IT Support EngineerAquanow, a leading infrastructure and liquidity provider that provides institutional and enterprise application platforms for digital assets, is looking for an IT Support Engineer to join our technology team. This is a unique opportunity to work alongside a highly-experienced team and contribute to the development of a high-growth trading and technology company. If you want to have your name in the success story of a globalizing company, we look forward to receiving your application to the winning Aquanow team!This is an internal support position which requires versatility, attention to detail, a strong sense of urgency and troubleshooting skills. In this role, you will be the front-facing contact to manage IT requests ranging from break/fix issues, SaaS administration, asset management, hardware deployment, user onboarding & offboarding, and a lot of IT project participation. You'll wear lots of hats and gain plenty of valuable experience.This position offers a hybrid work model, with three days in our Toronto office and two days working from home, allowing for flexibility and work-life balance.What You’ll Do:Responsible for Global IT Support for systems (60% Mac and 40% Windows & VDI), experience with end-user support by responding to client queries, solving technical problems including client software, hardware and network system problems.Conduct New Hire training, including orientation on company IT platforms and tool familiarity, troubleshooting, and configuration assistance.Take complete ownership of onboarding/offboarding procedures.Integrate applications and systems with Google Identity for seamless single sign-on experiences. Troubleshoot and resolve issues related to SSO integrations. Remove applications as required.Coordinate with HR/IT on the distribution of new equipment for new hires and collection at end of employment. Maintain IT Asset inventory.Create and maintain knowledge content to promote self-service support and provide feedback and recommendations to improve processes, productivity, and quality of service.Provide routine after-hours maintenance and emergency support as needed to ensure system availability.You’ll Need to Have:Bachelor's degree in related IT field or 5 years of relevant work experience.Minimum 4 years of experience providing corporate-wide end-user deskside support.Minimum 4 years of experience with configuring & troubleshooting Mac OS & Windows devices.Minimum 4 years of experience working in a large decentralized, global corporation.Working knowledge of MDM tool (Intune, Kandji/Jamf, Hexnode, etc).Proficient in Google Workspace, Endpoint Security System, Identity Platform, Git, and Jira.Good understanding of internet technologies, networking, DNS, mail distribution, VPN, and DHCP.We’d Love to See:Startup Experience, tell us how you would reduce shadow IT!Ability to work independently with minimum supervision. This includes working with remote team members.Demonstrated ability to communicate ideas to technical and non-technical audiences in both written and verbal formats.