IT Support Engineer (EUC & Network)

Greetings!EIL Global is an Australia-headquartered Managed IT Services company, delivering end-to-end technology solutions across Asia Pacific and EMEA regions. We specialize in providing IT infrastructure support, including desktops, servers, networks, and data centre technologies.Currently we are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in Australia. The ideal candidate should have strong troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands-on experience handling break-fix, installation, and maintenance activities.Role: EUC / Network Smart Hands Engineer – On Call/Casual basisLocation: Australia (Multiple Sites – Onsite Support)Employment Type: Independent Contractor / On Call/Casual BasisWork Mode: Onsite (Field Support / On-Demand/Casual)Key Responsibilities:Provide onsite EUC and network smart hands support for incidents, service requests, and installations.Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.Support network device installations such as routers, switches, access points, and cabling.Handle hardware replacements, upgrades, and troubleshooting for end-user devices.Collaborate with remote support and service desk teams to ensure timely resolution.Maintain accurate logs of dispatch calls, asset details, and work completion reports.Coordinate with vendors or third-party support teams when needed.Ensure all activities adhere to client SLAs and ITIL processes.Required Skills & Experience:3–6 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).Hands-on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).Familiarity with ticketing tools like ServiceNow, Remedy, or similar.Excellent communication and coordination skills. Willingness to travel to client sites.Preferred Qualifications:ITIL Foundation certification preferred.CompTIA A+ / N+ or equivalent vendor certifications (HP, Dell, Cisco) are an advantage.Prior experience in Casual/on-demand support engagements.Work Scope:On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).Reporting: Regional Service Delivery Manager / Project Coordinator.If you are interested, Please mention the following info and attach your updated resume and visa copy and Address proof:Mention your Total Years Of Experience:Mention your Years of Experience in Network?Mention your Years of Experience in Desktop?Mention your Present Location:Mention your Preferred Location:Citizenship:Visa status:Notice Period:WhatsApp number(if any):Email Id:Are you currently working full time(Yes/No)?if you are already working would you be able to support us on working days in business hours (yes/no)?Please Share the expected Rates are as follows:Currency:Per hour:I would also like to bring to your attention that the payment will be processed between 20-25 business days from the date of invoice submission. If you agree to these terms, we will proceed with your onboarding with EIL.Looking forward to hear from youThanks & Regards,Preethi SampathProject Coordinator+61480805813