IT Support Specialist

Job Type: Full-time, Permanent Contract (Contrato a término indefinido) }Location: On-site - Medellín, AntioquiaSalary: $5,500,000 COP MonthlyBenefits: All legal employment benefits (Prestaciones de ley)We are seeking a highly motivated, bilingual Level 1 / Level 2 IT Support Technician to join our Managed Services team. This is a full-time, on-site position at our Medellín office.The ideal candidate will deliver exceptional helpdesk and technical support to our clients in diverse industries, including Healthcare, Government Contracting, and Construction. You will be responsible for ensuring systems operate smoothly and securely, adhering to strict compliance standards like HIPAA and CMMC.Key ResponsibilitiesProvide expert Level 1 and Level 2 technical support to clients via our ticketing system, phone, and remote sessions.Troubleshoot and resolve issues related to:Microsoft 365 administration (Exchange, Teams, SharePoint)Microsoft Intune device management and endpoint complianceWindows and macOS operating systemsUnifi networking (gateways, switches, access points)Basic networking (VLANs, VPNs, IP configuration)Manage user onboarding/offboarding, MFA/Conditional Access setup, and device enrollment.Monitor system alerts using Intune, Microsoft Defender, and UniFi dashboards.Maintain meticulous documentation for incidents, resolutions, and client environments in our internal systems (e.g., Hudu).Participate in an after-hours on-call rotation for critical (P1/P2) issues.Required Skills:Bilingual Fluency: Must be fluent in both Spanish and English (written and verbal).Customer-Facing Experience: Must have previous experience in a customer-facing role.Technical Experience: Hands-on experience with:Microsoft 365 administration and troubleshootingMicrosoft Intune and Endpoint ManagerWindows 10/11 and macOSUnifi network devices and VPN configurationsActive DirectoryWindows ServerVirtualization (Hyper-V or VMware)Professional Skills:Strong diagnostic and communication skills, with the ability to explain complex issues in plain language.A customer-first attitude and commitment to service excellence.Reliability, professionalism, and integrity in handling sensitive information.Preferred (Bonus Points):Experience in an MSP (Managed Service Provider) environment.Exposure to compliance frameworks such as HIPAA or CMMC Level 2.Certifications such as CompTIA A+ , Network+ , Security+ , or Microsoft 365 Certified: Modern Desktop Administrator.Why Join Us?Stable Contract: This is a full-time, permanent position (Contrato a término indefinido) with all Colombian legal benefits (prestaciones de ley).Competitive Salary: A monthly salary of $5,500,000 COP.Clear Growth Path: We offer a defined path for advancement.Work Schedule: Your standard schedule will be Monday–Friday, 9:00 AM–5:00 PM EST.Job Types: Full-time, Permanent