IT Support Specialist

Position SummaryWho are we?Right across the Pipera metro station, the Samsung Shared Services Centre Europe, established in 2016 in Bucharest (Romania) covers Financial, Customer Service and HR processes for Samsung subsidiaries across Europe.We play a strategic role through our activities, with focus on internal Clients’ needs, process excellence and dedication to succeed! Bring your passion and sharpen your skills at SAMSUNG Electronics Shared Services Centre Europe!Role And ResponsibilitiesWhat is the role about?As an IT Support, you will mainly offer support for IT processes in the center, from basic to complex ones as detailed below:Installing/reinstalling/troubleshooting company laptops and devices;Providing support and training for Samsung - specific applications and toolsDiagnosing and resolving a wide variety of problems, from software to hardware issues, ensuring minimal downtime.Maintaining accurate records of IT hardware and software assets, and user accounts.Ensuring a stable supply of consumable IT stock (e.g., peripherals, cables, accessories).Assisting with onboarding of new employees from an IT perspective (e.g., setting up devices and access permissions)Your skills:Bachelor's degree or Master's degree in Information Technology, Computer Science, or a related field.Minimum of 1 year of experience in IT support or help desk environment (internships or equivalent practical experience may also be considered)Strong knowledge of Windows PC operation and configuration.Experience with network troubleshooting and connectivity supportProactive problem-solving, analytical and communication skillsEnglish level - advancedSkills And QualificationsWhy is Samsung SSC Europe the place to be?Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center, you will be part of a dynamic team, in an international work environment.Being one of the best in the industry comes with hard work, but we also make it rewarding through:Compensation & BenefitsAttractive salary & annual performance bonuses (on average 2 additional salaries);Meal tickets (40 Ron/ ticket), plus Easter & Christmas vouchers;Recognition awards for outstanding results and/or long-term employment;Employee discount to Samsung productsHealth & WellbeingGym subscription, private medical care, daily fresh fruits and snacks in the office;Cultural card on your birthday for books, theatre, cinema, opera and similar;Quarterly team activities (e.g.: team dinners, team buildings, office events such as Halloween celebration, Christmas party etc.);Learning & DevelopmentUnlimited access to Samsung’s learning platformAccess to in-class trainings and various events/ conferences;Subscription to Bookster library;Family & Living25 days of vacation per year;Referral bonuses for new hires recommended by you;Hybrid work (2 days/ week working from home).We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html