IT Support Team Lead

Your skillsFluent in French & EnglishPrevious experience in leading a team (10 members)Previous experience as an Onsite IT Support EngineerStrong organizational and project management skills, with a focus on process improvementAbility to multitask and prioritize within a fast-paced environmentAbility to work effectively across global teams and to mediate in between conflicting partiesExceptional customer facing skillsYour tasksLead and manage a team, ensuring efficient resource allocation, fostering team collaboration, and driving team performance through effective leadership and support Provide technical guidance and mentor team members while assisting them with technical issues and challenges Facilitate communication and collaboration within the team as well as managing relationships with internal and external stakeholders Develop and implement ticket resolution methodologies and best practices and ensure compliance across the team Conduct performance evaluations, provide feedback and coach team members to improve their skills and performance Contribute to a positive and supportive team culture that values collaboration, innovation and continuous improvementBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.