IT Technician -Mozambique

Company Description Softmix, founded in 1995, is a privately held company specializing in Information Technology services. With over 100 employees, more than 70% focus on providing exceptional service and support to clients across Africa. Leveraging a deep understanding of Africa’s dynamic tech landscape, Softmix delivers innovative IT solutions that enhance efficiency, security, and scalability. Whether supporting startups or large enterprises, we are dedicated to enabling digital transformation and empowering businesses through reliable infrastructure and expert guidance. Role Description This is a full-time, on-site role for an IT Technician located in Cabinda, Mozambique. The IT Technician will be responsible for diagnosing and resolving technical issues, providing support for hardware and software systems, and ensuring the smooth operation of IT infrastructure. Additional duties include delivering customer service, assisting with equipment set-up or maintenance, and providing training to end-users as needed.1.1.1 Field Support Representative Level 1 • Job Description: o Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required. o Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices. o Perform data collection/preservation activities as they relate to migrations and/or eDiscovery. o Stage Build and Image systems with standard client image (aka eCore). • Job Qualifications: o Good Communication Skills. o Good Analytic/Troubleshooting Skills. o Strong working knowledge of MS Windows Operating System. o Working knowledge of MS Office and basic business application. o Good Customer Support Skills. o Minimum 2-year desk side support services. o Basic knowledge of networks, telecom, and compute/storage. o Basic knowledge of mobile device support. 1.1.2 Field Support Representative Level 2 • Job Description: o Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required. o Stage Build and Image systems with standard client image (aka eCore). o Complete special projects as requested by Customer. o Provides technical training to more junior employees. o Perform data collection/preservation activities as they relate to migrations and/or eDiscovery. o Where required, provide support for the Manufacturing "Shop Floor'' handhelds, laptops and scanner devices. • Job Qualifications: o Strong Communication Skills. o Strong Analytic/Troubleshooting Skills. o Strong understanding of MS Windows Operating Systems. o Strong working knowledge of MS Office and basic business application. o Strong Customer Support Skills. o Minimum 2 years desk side support services. o A+, MCP, MCSE or equivalent certification desired. o Basic knowledge of networks, telecom, and compute/storage. o Advanced knowledge of MacOS & iOS environment & administration. o Advanced understanding of the MacOS imaging & end-point deployment process. o Basic understanding of policy, user certificates and keychains design, management and deployment. o Advanced knowledge of mobile device support 1.1.3 Field Support Representative Level 3 • Job Description: o Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required. o Resolve Complex Client Computing Problems for Customer business customers and IT Service Areas. o Troubleshoot very complex problems. o Complete Special projects as requested by Customer. o Collect and collate performance reporting information e.g., call and fault statistics. Forward to appropriate person as requested. o Provide technical training to more junior employees. • Job Qualifications: o Strong Communication Skills. o Strong Analytic/Troubleshooting Skills. o Strong understanding of MS Windows Operating Systems. o Strong working knowledge of MS Office and basic business application. o Strong Customer Support Skills. o Advanced knowledge of MacOS & iOS environment & administration. o Advanced understanding of the MacOS imaging & end-point deployment process. o Advanced understanding of policy, user certificates and keychains design, management and deployment. o Advanced knowledge of mobile device support. o Minimum 5 years desk side support services. o A+, MCP, MCSE or equivalent certification desired. o Advanced knowledge of networks, telecom and server computing and storage technologies.*Proficiency in English language required