iTero Operations Specialist (Pipeline Req)

Department: OperationsLocation: APAC-Japan-TokyoDescriptionThe Operations Specialist is responsible for supporting and also providing guidelines and systems that assist team members to work towards achieving operational goals for iTero business in Japan. The incumbent oversees order process, demo unit management, logistics, 3PL management, contracts, timetables and work closely with technical support operations. At the same time, the successful candidate will also be responsible for iTero business budgets support, learning and understanding the order to cash process across various systems.Main task is to ensure that the daily operation is running on a high service level, fulfilling all KPIs, with a smooth efficient service that meets the expectations and needs of customers and partners.By managing day-to-day activities, order management, analyzing statistics, preparing regular performance reports, the Operations Specialist has to…Cooperate with other team members to removin bottleneck or improve efficiency. Interacting with managers of different areas of the Align organization Presenting findings to all stakeholders and higher management Training and supervising new employees Tracking and measuring performance.Role expectationsEssential Duties And ResponsibilitiesOrganizes and handles a variety of logistics issues in a regulated international environment and overlooks supply chains in the regions.Serves as liaison between sales, technical support, and operations teams to develop concepts and coordinate process knowledge.Duties involve, but are not limited to overlooking supply chain services, inventory control, critical parts availability, material handling, import-export control, shipment of goods, and third-party warehousing or services. Inform the regional Align teams about shipment plans and liaise with clinical trainer/tech support team regarding scanner trainings and installations.Researching new ways and alternative methods to improve operational efficiency.Ensuring documentation of supported process and systems are existed and up to date.Keeping team members motivated and organizing appropriate training.Ensuring the business operates within the company's mission statement.Investigating customer satisfaction and reporting any issues.Participating in IT system requirement scoping and testing for JapanSkills RequiredWhat we're looking forAbility to communicate effectively with people in all areas of a company is vital. Willing to reassess and reorganize when traditional solutions aren't working. The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills, able to multitask, as well as set priorities and meet deadlines. The incumbent should also have excellent management and supervisory skills. Knowledge and experience on SAP and SFDC will be a plus.Good working level in English language.OtherLOCATION / WORK SCHEDULETokyo office, Align Technology Japan, JapanTRAVELUp to 20% or whenever requiredIDEAL CANDIDATEHave an experience with order entry and logistic control. Prefer to have SAP and SFDC experience.Have an experience to review team’s role & responsibility. Pursue more effective and easy way as a team.Business English Proficiency (TOEIC score over 600)Applicant Privacy PolicyReview our Applicant Privacy Policyfor additional information.Equal Opportunity StatementAlign Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.