Job Responsibilities：Customer Supply Chain Order Management: From the perspective of the entire customer supply chain, ensure the accuracy and timely delivery of orders. This involves coordinating with warehouses or transportation parties, tracking order statuses, and resolving potential issues. Promotion of Product Capability Building: Through customer analysis and industry analysis, connect with internal platforms to update platform policies and drive the building of product capabilities. Customer Interaction Interface Guidance: Provide customers with technical support to help them solve problems encountered during the use of products or services. This may include answering common questions, offering operation guidance, and troubleshooting.
Customer Relationship Management: Establish and maintain good customer relationships, and improve customer satisfaction and loyalty through effective communication and care. It includes regular contact with customers, providing personalized suggestions and recommendations, handling customer complaints and suggestions, and providing customers with feedback and solutions in a timely manner. Job Requirements: Have at least 5 years of working experience in the supply chain/warehousing and logistics industry and key account management. Be meticulous, responsible, and accountable in work. Proficiency in Mandarin is preferred.
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