Junior Chargeback / Fraud Specialist

Role Overview:The Junior Chargeback / Fraud Specialist will be responsible for supporting the end-to-end management of chargebacks and transactional disputes, as well as assisting in the identification, investigation, and mitigation of payment fraud. This role is crucial for minimizing financial losses, protecting the company's revenue, and ensuring compliance with card network rules and regulations. The ideal candidate is highly analytical, detail-oriented, and eager to develop a career in risk and fraud management.Key ResponsibilitiesChargeback Management:Manage the daily chargeback queue, including reviewing incoming disputes and determining the appropriate response strategy (acceptance or representment).Collect, organize, and submit compelling evidence and documentation (proof of delivery, customer correspondence, etc.) to payment processors and card networks for effective chargeback representment.Monitor chargeback status, track outcomes, and process necessary financial adjustments.Communicate directly with acquiring banks and payment processors to clarify dispute details and resolve complex chargeback cases.Conduct root cause analysis on chargeback trends to identify process gaps and recommend preventative measures to internal teams.Fraud Prevention & Investigation:Monitor real-time transaction alerts and investigate potentially fraudulent activity using internal tools and external systems.Conduct in-depth reviews of flagged transactions, customer accounts, and associated data points to assess fraud risk.Assist in maintaining and refining fraud detection rules and parameters to optimize approval rates while minimizing losses.Liaise with customers, where necessary, to validate suspicious transactions and gather information required for fraud investigations or dispute resolution.Internal Collaboration & Consulting:Serve as an internal subject matter expert (SME), offering assistance and consultation to Customer Support and Sales teams on chargeback processes, fraud warning signs, and transaction risk.Collaborate with the Operations and IT teams to troubleshoot system issues that may contribute to chargebacks or fraud losses.Develop and maintain training materials to educate colleagues on best practices for reducing chargeback exposure and recognizing fraud attempts.Reporting & Compliance:Generate regular and ad-hoc reports on key metrics, including chargeback rates, fraud loss rates, and representment win rates.Ensure all chargeback and fraud activities adhere to scheme rules (Visa, Mastercard, etc.) and regulatory guidelines (e.g., Reg E/Z, if applicable).Stay up-to-date with the latest fraud tactics, card network rule changes, and industry best practices.Requirements:Bachelor's degree in Finance, Business, Economics, Criminal Justice, or a related quantitative field.1-2 years of experience in a role focused on payment processing, chargebacks, fraud analysis, or financial operations.Strong understanding of the chargeback lifecycle, reason codes, and card network rules (Visa/Mastercard a must).Excellent analytical and problem-solving skills with a strong attention to detail.Proficiency in Microsoft Office Suite, particularly advanced Excel skills (pivot tables, VLOOKUPs).Ability to handle sensitive information with integrity and confidentiality.Excellent written and verbal communication skills for liaising with internal teams, customers, and external partners (banks, processors).Preferred (A Plus):Experience with specific chargeback management tools (e.g., Ethoca, Verifi) or fraud monitoring platforms.Knowledge of different types of payment fraud (e.g., friendly fraud, account takeover, synthetic identity).Familiarity with reporting tools (e.g., SQL, Tableau, Power BI).Relevant professional certifications (e.g., Certified Fraud Examiner - CFE, if pursuing a fraud-heavy path).What we offer:Salary up to 1800 gross (depending on experience).Onsite work: 4 days/week at our office on Baznīcas Street, Riga.Health insurance and other benefits.A chance to build processes from scratch and grow into a key technical role.Fast-moving environment with real responsibility and impact.Company Description:USPEX is a fintech company and payment gateway solution provider, offering advanced and secure solutions for credit card processing and diverse payment methods. Specializing in seamless transactions, USPEX supports multi-currency operations, ensures PCI-DSS compliance, and integrates effortlessly with various e-commerce platforms.