Junior Chargeback Specialist

At Ecommpay, we make online payments as smooth as possible for merchants looking to grow their businesses. We’re more than just a provider; we’re business partners dedicated to keeping our clients’ payments flowing, helping them make the most of every transaction.You have a unique chance to be the driving force behind Ecommpay's payment platform as a Junior Chargeback Specialist!Responsibilities:Register, analyse, and process incoming chargebacks in accordance with the rules and requirements established by international payment systems (VISA/MasterCard)Communicate and cooperate with merchants regarding received chargebacksMonitor and ensure internal procedures comply with the rules and regulations of international payment systemsProvide advisory support to other departments on chargeback-related mattersRequirements:Education in banking, finance, economics, or a related field is preferredSome experience or internship in payments, disputes, or customer service is a plus, preferably within the financial services sectorStrong command of English, with good proficiency in Russian and LatvianWillingness to learn and adapt to new technologies and processesStrong sense of responsibility, attention to detail, analytical thinking and punctualityWhat we offer:Make your mark on a fast-growing fintech industry becoming part of 500+ team with 4 offices worldwideEnhance your skills with our own Academy and receive compensation for additional trainings and courses to foster your growthEarn performance-based bonuses tied to achieved KPIsAccumulate your Loyalty Days as a reward for your years of commitmentEnjoy the flexibility of a hybrid work modelReceive generous health insurance including dental, 5 Health Leave days per year and access to a private gym in the officeAt Ecommpay, you get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from various cultural and academic backgrounds. Ecommpay is committed to giving people the opportunity to grow, and you’ll be able to develop your role over time.Let's grow!