Junior Operations Assistant

JR0126251Junior Operations Assistant - Abidjan The Junior Operations Assistant will play a pivotal role in synchronizing and overseeing projects and tasks across multiple countries in West Africa. You will be responsible for ensuring seamless parallel progress in all African sub-regions. The Junior Operations Assistant will analyse potential errors, conducts comprehensive client tests, and tracks feedback. This role demands project coordination skills coupled with a keen eye for optimizing workflows and project efficiencies.Western Union powers your pursuit.Role ResponsibilitiesMonitor daily progress of projectsTrack progress across our African Organization on a daily/weekly basisKeep managers updated and in sync on the work being developed for each project.Collaborating with other team members to understand requirements and functionalities Work closely with Product and Design teams to understand requirements and functionalities Align timeline to develop in a coordinated manner.Make sure knowledge and best practices are shared in advance.Develop and track Project timelines and deliveriesTrack tasks progress through Jira for each Project.Develop Jira Dashboards for detailed project status.Develop, update and maintain a global roadmap for all projects.Identify dependencies with other teams to planMonitor progress and address potential issues or blockersIdentify potential issues and share with other projects.Follow-up on vulnerability reports and ETAs for critical, high and medium tasks to be resolved.Keep track of KPIs reports, providing insights into decision making. Track Jira to extract KPIs regarding team progress and capacity.Understand team’s capacity and each team member’s expertise to reassign to different projects in case of need.Prepare a template for team / project reporting to share with stakeholders, leadership team and others.Documenting work, communicating and coordinating with the global team about changesKeep track of project documentation.Follow-up on deployment status and document status of tasks in each stage.Communicate important matters and keep everyone updated on major project updates.Encourage testing of our apps and retrieve and document feedbackRole Requirements2-4 years of experience in operationsBachelor's Degree in BA or a related fieldExperience with banking, aggregator, or money transfer partnersGood communication skillsknowledge of project management best practicesTeamwork, problem-solving, adaptability, eagerness to learn, time management, Strong Analytical skillsStrong organizational skills.Fluency in English & FrenchTravel around Africa may be requiredBenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and noteWe are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation for applicants, including those with disabilities, during the recruitment process, following applicable laws.Estimated Job Posting End Date11-28-2025This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.