Junior Relationship Manager

Are you detail-oriented, organised, and great at multitasking?Join PayAlly in our Vilnius office and become part of an energetic team that supports clients and internal teams with precision and care. This is a great opportunity to build your career in a growing international financial services company!What You’ll Be DoingRespond to client inquiries in a professional and timely manner, providing accurate product and service information.Handle customer complaints and resolve issues promptly, ensuring excellent client satisfaction.Communicate with clients and internal teams.Support the onboarding process of new clients by preparing and sending documentation.Update and maintain CRM systems, client records, and internal databases.Assist in preparing reports, summaries, and operational updates.Coordinate with internal departments to ensure smooth client servicing.Provide administrative support to the Senior Relationship Managers and help with ad-hoc tasks as needed.Develop an in-depth understanding of PayAlly’s products and services.What We’re Looking For1+ years of experience in customer service or administrative support (preferably with key accounts).Excellent verbal and written communication skills in English.Excellent verbal and written communication skills in Russian.Strong organisational and multitasking abilities.Confident working with systems and data – accuracy is key!Solution-oriented, reliable, and professional.Comfortable speaking on the phone with clients.Great team player with a positive attitude and high attention to detail.Experience in financial services or fintech is an advantage, but not essential.BenefitsPrivate medical insurance (after probation period).25 days of annual leave.Birthday leave.Wellbeing programme including gym membership discounts.Friday company lunch and plenty of snacks in the office.A friendly, international team with opportunities to learn and grow.Please note due to a high volume of applications, only shortlisted candidates will be contacted.