Junior System Administrator

Are you a problem-solver with a strong background in telecommunications and Linux systems? Join our dynamic support team as a Junior System Administrator and be the essential first point of contact for customers seeking technical assistance. In this role, you will be responsible for system monitoring, adhering to strict SLAs, and efficiently troubleshooting VoIP and network issues while documenting every step of the resolution process.Qualifications:Experience in telecommunications is a requirementFamiliarity with VoIP, Linux systems, the Linux command line, and Wireshark is required, and hardware components are preferred.Knowledge of the OSI (Open Systems Interconnection) model, demonstrating an understanding of its layers and how they interact in network communications and architecture.Minimum 2 years of experience in a technical support roleHigh-Level English Communication Skill is a must – both written and verbalStrong problem-solving skills with a keen attention to detailAbility to work under pressure and adapt to shifting priorities in a dynamic work environmentPatience, empathy, and the ability to maintain composure while handling difficult customer interactionsA team player with integrity: No attendance issues and trustworthy.Responsible for completing tasks given with less supervisionAll team members are required to fill in an end-of-shift report without exceptionAll candidates will be required to pass the Sangoma FreePBX Essentials course no later than 30 days from the start of employment, and as a condition of further employment.READ More: graymatternetworks.com/job/junior-system-administrator/Compensation: Competitive salary based on experience and qualifications.Send your resume now to jobs@graymatternetworks.com to apply!Visit graymatternetworks.com/jobs/ for more details.