Junior UX Researcher

Job Duties:Gather customer data to ensure a clear and current view of the production customer experience and its associated friction points.Use a multi-faceted research approach to gather formative data using qualitative, quantitative, and competitive data.Leverage available metrics to monitor the health of the customer experience and keep the team and business informed.Evaluate experiences created within team and outside to ensure it aligns to defined strategies.Roll data points up into a compelling Point-of-view documents and communicate learnings to key partners including designers, strategists, researchers, and product owners.Employ online research tools, design thinking methods, and quantitative research methods.