Accor

Key Account Manager - Beijing/Chengdu/Shenzhen

Posted: 1 days ago

Job Description

Primary Responsibilities• Identify, negotiate, and secure long-term contracts with high-value Corporate accounts, ensuring alignment with hotel yield strategies and ROI targets.• Maintain and update global client databases (e.g., ANAIS), track account performance, and manage RFPs with detailed company profiles and negotiation strategies.• Conduct market research to identify ESG trends, competitive dynamics, and emerging opportunities, providing actionable insights for strategy refinement.• Collaborate with national/regional teams to expand client portfolios and leverage cross-regional business synergies.• Organize client events, FAM trips, and site inspections to strengthen relationships and drive direct bookings.• Partner with TMCs and global sales teams to enhance loyalty program penetration and promotional campaigns.• Analyze account revenue forecasts, pipeline health, and KPIs, addressing risks to ensure target achievement.• Work with marketing and operations teams to align client solutions with hotel service standards and brand strategies.Knowledge and Experience• Bachelor degree with excellent Oral and Written English;• Minimum of 5 years of sales experience in the hotel industry• Strong user knowledge of Microsoft Outlook, Microsoft Office• Fluency in English and Mandarin (written and oral); additional languages are a plus.• Strategic Negotiation: Ability to secure high-value contracts while balancing yield management principles.• Data-Driven Decision-Making: Skilled in revenue forecasting, pipeline analysis, and ROI modeling.• Cross-Cultural Agility: Experience in multicultural environments and global matrix structures.• Adaptability: Thrives in dynamic markets, manages multiple priorities under pressure, and embraces change.• Client-Centric Mindset: Builds trust through tailored solutions and proactive communication.

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