Key Account Manager

Account Manager – Fintech SaaS (hybrid, based in Sydney)We’re working with a global Fintech SaaS organisation to hire an experienced Account Manager/Customer Success Manager in Sydney. You’ll join a collaborative Customer Success team focused on retaining and growing enterprise clients across Australia and Singapore.This is a high-impact role where you’ll own commercial relationships, renewals, and growth strategies across a smaller portfolio of key enterprise accounts.The RoleManage a portfolio of 12 enterprise accounts (£5.2m ARR / AOV £400k+).Drive retention, renewals, and upsell/cross-sell opportunities.Build and execute deep account plans to maximise account value.Confidently lead senior client conversations and commercial negotiations.Partner with internal teams to deliver best-in-class client experience.Travel occasionally to Singapore (2 clients in patch).Compensation & Benefits Competitive OTE based on retention & growth.Comprehensive employee benefits package, including:Generous paid time off (vacation and sick leave).Medical, dental, and vision coverage.Life, accidental death, and disability insurance (company-covered).Retirement plan with company match.Employee Assistance Program (confidential counselling & global travel assist).Opportunity to work with leading global enterprises.Join a stable, collaborative, and growth-focused team.What We’re Looking For5+ years’ experience in Customer Success / Account Management.Proven track record managing enterprise accounts (spend £400k+ ARR).Strong background in SaaS Experience managing a smaller portfolio with deep engagement.Commercially minded, confident in upselling and holding senior-level meetings.Flexible and adaptable – able to work across global client schedules.Personality: Confident, curious, proactive, stable track record.Location & Working ModelSydney-based (office located centrally).2–3 days in office per week (flexible hybrid model).