Key Account Sales Manager

Company Description Aura Communication, founded in 2012 in Cairo-Egypt, is a leader in delivering exceptional customer service experiences with a workforce of over 800 employees. We specialize in providing a customizable range of Business Process Outsourcing (BPO) services, including call center operations, inbound and outbound services, as well as back-office solutions. Our focus is on flexible, high-quality outsourced customer support, with expertise in inbound customer care, sales, marketing, and technical support. We pride ourselves on delivering tailored solutions that meet the specific needs of our clients. Role Description This is a full-time remote role for an Account Manager – Seller Management. The Account Manager will be responsible for building and maintaining strong business relationships with clients, monitoring account performance, ensuring customer satisfaction, and developing strategies tailored to sellers. Key responsibilities include managing seller accounts, analyzing performance metrics, providing actionable recommendations, and acting as the primary point of contact for inquiries and issue resolution. Qualifications Business Relationship Management, Account Management, and the ability to collaborate effectively with sellers and clients (Noon Account)Bachelor’s Degree (MBA is a plus)2–5 years of experience in Key Account Management / E-commerce / Commercial rolesStrong analytical skills with the ability to interpret data and produce insightsExcellent communication, presentation, and negotiation skillsFluent in Arabic and EnglishAbility to thrive in a fast-paced, target-driven environment.Compensation & Benefits Competite SalaryAttractive performance-based incentives paid monthly.Social and medical insuranceRemote Work