Key Accounts Manager

Job PurposeTo actively maintain partner and client relationships and ensure that needs and challenges are resolved timeously with innovative solutions. This is done through engagement and collaboration at appropriate levels with partners and clients.Critical to this role is the coordination and integration of various parts of the Hollard business and the partner’s business.This Role Is Also Responsible ForThe execution of strategic initiatives related to specific partners and clientsTo bring the 5 pillars of account management togetherAccurate interpretation of business data analysis to inform business decisionsOversee the planning and execution of campaigns and product launches.Key ResponsibilitiesOperational DeliveryImplementation of strategic initiatives across different partnerships.Accurate weekly and monthly reporting of performance measures.Sign off on policy documentation and branding of documents.Management of the P&L through ensuring accuracy and relevance of figures.Identify and reporting on service delivery failures.Contribute to various cross functional forums to improve efficiencies in other areas.Ensure adherence to SLA’s.Grow existing businessInitiate, prepare and develop strategy and product workshops within a compliance and legal frameworkActively drive and coordinate all salesGrow new businessDevelopment of marketing planDemonstrate an understanding of the partner’s core businessCompile business proposals and set up documents for new schemesActively participate in product design sessionsRelationship Management Identify new business opportunities with partners/clients through regular contact and interaction.Monthly partner engagements to enhance business relations.Resolve queries, handle conflict and continually build healthy business relations.Coordination of internal stakeholders/experts to enable smooth operations.Ensure the terms and conditions of the SLA are met and enforced in the partnership.Ensure open communication channels between partnerships and other divisions within Hollard Life Solutions and the Hollard Group.Knowledge management Compile training material and present to relevant parties in partnershipsWarehousing of mission critical documentation related to partnership managementLead OthersLiaise with both external and internal administration centres and other key Stakeholders