L2 Application Support Engineer

The L2 Application Support Engineer handles advanced technical support and functional troubleshooting for business-critical applications. This includes issue resolution, configuration changes, integration support, and close collaboration with vendors and internal teams for continuous improvement. Responsibility:Investigate and resolve incidents escalated from L1 support.Troubleshoot integration and batch processing failures.Analyze logs, backend configurations, and database queries as needed.Provide advanced support across key platforms, including but not limited to:Event, Visitor, and Suite Management Systems - Resolve workflow breakdowns, data sync issues, or access logic errors.Salesforce - Handle user permission issues, workflow errors, and configuration-based troubleshooting.Power Apps / Power Automate / Microsoft Forms - Analyze failed flows, permission errors, and environment configurations.Escalate critical issues to third-party vendors or OEMs when required.Troubleshoot integration failures, including API interactions, SSO errors, and form submissions.Execute corrective actions like updating configurations and restarting services.Maintain system documentation and update user guides for L1 and end-users post-resolution.Handle complex and non-standard service requests such as access provisioning, job scheduling, and sandbox setup.Coordinate with application owners or OEMs for upcoming changes or feature rollouts. Document known issues, workarounds, and solutions for future reference. Requirements Skills:Familiarity with SaaS/web applications and browser troubleshootingGood knowledge of application integration (e.g., APIs, SSO, batch jobs).Experience with ticketing systems (ServiceNow, JIRA)3+ years of experience in application or system-level supportLog and error trace analysis using tools such as browser dev tools, Postman, or system logs.Good knowledge of HTML5, basic JavaScript/jQuery, and CSS.Knowledge of Applications including Visitor Management System (VMS), Suite Management, Facilities POS & Indemnity Form, RFID Asset Tracking, People Counting System (100 Plus Promenade), and Power Automate & Power Apps, with functional understanding of user onboarding, reservations, transaction handling, asset tracking, sensor data analysis, and workflow troubleshooting.Microsoft Power Platform (Power Automate, Power Apps) troubleshooting experience.Soft Skills:Analytical thinker with structured problem-solving approachEffective communicator with ability to explain issues to non-technical usersSelf-motivated, detail-oriented, and collaborative across departmentsQualifications: Diploma or Degree in Information Technology or a related field Any application based professional certification on cloud would be a plus Bachelor's degree in IT, Computer Science, or related field Knowledge of ITIL, cloud platforms, and ticketing workflows Optional: HTML5/web certification Experience in application support role (3 years minimum) Charles, Lau Ngie Hao License No.: 02C3423 Personnel Registration No.: R1656741Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-notice.