L3 Customer Support - SeaMoney Credit

Job DescriptionAddress and resolve escalated customer complaints, issues, and disputes effectively and efficientlyInvestigate complaints and collaborate with different teams to facilitate their resolutionHandle special tasks to resolve customer queries promptly and effectivelySummarize and report reasons for escalations to the operations team, analyze root causes, and recommend actions to prevent similar issues in the futureContribute to the team's efforts by accomplishing related tasks and providing support when neededRequirementsAt least 1-2 years experience in customer service and complaint management experience, preferably experience in financial servicesMust have good time management skills to handle assigned casesExcellent communication (verbal and written) and interpersonal skillsProblem-solving and decision-making skills Willing to work in Mandaluyong City, Ortigas, and available for weekend shifts