Lead Business Analyst

Role: Pega Lead Business Analyst/Project Manager Location: GermanyType: Contract (B2B) Job Description:The Lead Business Analyst (BA) is responsible for gathering, analyzing, and documenting business requirements for Pega CDH solutions, ensuring clarity, feasibility, and traceability throughout the delivery lifecycle. The BA acts as a bridge between business stakeholders and technical teams to support successful CDH implementations.Responsibilities:Requirements & AnalysisFacilitate workshops to capture business goals, customer journeys, and personalization needsDocument functional requirements, including eligibility, suitability, engagement policies, arbitration outcomes, and treatment logicTranslate requirements into clear user stories and acceptance criteriaSolution Design SupportCollaborate with architects to define CDH action structures, strategy logic, and data requirementsProduce functional specifications, process flows, wireframes, and interface designsValidate proposed solutions with business and technology stakeholdersUAT & Release SupportDevelop UAT plans, scenarios, and test data aligned with business rulesSupport testers and business users during acceptance testingFacilitate issue triage and requirements refinementDocumentation & Client SupportMaintain requirements traceability and post-implementation reference materialsProvide functional support for production issues and enhancement requestsRequired Experience & SkillsBusiness analysis experience in technology or CRM/MarTech environmentsStrong experience documenting functional requirements and process flowsKnowledge of SDLC, Agile methodologies, and user-centered designExcellent communication and facilitation skillsPreferredExperience with Pega CDH or other decisioning/marketing platformsSQL knowledge is a plus