Lead Observability Engineer

Requirements Description and Requirements we will consider applications from European locations where MetLife has a presence. Warsaw, Poland would be the preference.Our company is currently undergoing a significant transformation across the EMEA region. We operate six regional data centers that play a key role in supporting our test environments. Historically, each region has managed its own processes and infrastructure independently. However, we are now moving toward a more unified, global operating model. The goal of this transformation is to strengthen our internal knowledge base and improve collaboration between regional and global teams. By consolidating expertise and standardizing our practices, we aim to increase efficiency and reduce duplication of effort. This shift will also allow us to provide more consistent and scalable support worldwide. This transformation also focuses on improving collaboration with our internal business partners and responding more effectively to their needs.The Team You Will JoinThe Observability Engineering team is a core part of MetLife’s Global IT Infrastructure Department (AIOps), supporting mission-critical systems and services. As a Lead Observability Engineer, you will play a pivotal role in shaping the team’s strategy, mentoring engineers, and driving innovation in observability and AIOps solutions. You’ll collaborate with operations, DevOps, security, automation, and AIOps teams to ensure reliability, performance, and security across MetLife’s technology platforms.The OpportunityAs Lead Observability Engineer, you will be responsible for architecting, developing, and optimizing advanced monitoring and observability solutions, tightly integrated with AIOps platforms. You will set technical direction, oversee complex projects, and ensure best practices are followed globally. Your leadership will enable real-time insights, rapid incident detection, automated remediation, and compliance with global standards—directly contributing to MetLife’s commitment to secure and reliable services.You will work on cutting-edge observability and AIOps technologies, including AI/ML-powered anomaly detection, predictive analytics, and intelligent automation. You’ll drive the transformation of traditional IT operations, integrating observability data from diverse sources, automating root cause analysis, and leading proactive incident management. You’ll influence global infrastructure strategy, mentor team members, and make a tangible impact on business outcomes.How You’ll Help Us Build a Confident Future (Key Responsibilities)Architect and lead the implementation of observability solutions to enhance IT operations monitoring.Set technical standards and best practices for monitoring, incident response, and compliance.Mentor and guide engineers, fostering a culture of continuous improvement and innovation.Oversee the configuration and management of observability tools to ensure consistency and compliance with global standards.Collaborate with cross-functional teams to drive strategic initiatives in observability and AIOps.Lead incident investigations, root cause analysis, and post-mortem reviews.What You Need To Succeed (Required Qualifications)Extensive experience (5+ years) in IT infrastructure observability, with experience gained from a leadership role to help with potential team growth.Deep proficiency in observability tools (e.g., Grafana, Elastic Stack, Prometheus but others will be fine).Advanced knowledge of monitoring & observability, logging & distributed tracing, synthetic monitoring, and metrics collection & analysis.Strong understanding of DevOps practices and methodologies.Experience architecting and scaling observability platforms in large, complex environments.Proficiency in English, both written and spoken.What Can Give You An Edge (Additional Skills)Demonstrated leadership in mentoring and developing engineering talent.Strong problem-solving skills and a proactive approach to identifying and addressing issues.Excellent communication and collaboration skills.Ability to drive change in a fast-paced and dynamic environment.Expertise in SLIs, SLOs, and SLAs; root cause analysis; security & compliance; performance optimization.Knowledge of security best practices in IT infrastructure.Understanding of AIOps fundamentals and experience with automation platforms (e.g., ANSIBLE).Benefits We OfferOur benefits address holistic wellbeing with programs for physical and mental health, financial wellness, and support for families. We offer comprehensive healthcare paid for by the company and access to a private medical subscription, as well as a MultiSport card that gives you access to a wide range of sports facilities. You’ll also enjoy a hybrid way of work with flexible hours, financial subsidies, an annual performance bonus, and a vacation bonus. In addition to your standard paid time off, you also get one “special day” off to use when you choose.About MetLifeMetLife Poland, based in Warsaw, is a Center of Excellence (CoE) providing services focused mainly on Finance, Actuarial, Procurement and IT. Our CoE supports EMEA markets including Italy, Spain, Portugal, France, Hungary, Romania, UK & Ireland, Czech Republic, Slovakia, Bulgaria, Ukraine, Cyprus, Turkey, Gulf , Egypt, Lebanon, and Jordan, and services global teams in the United States.Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!