Learner Engagement Advisor

Job TitleLearner Engagement AdvisorJob TypeReplacement TermUnionMRSAPosition ClassificationSAC07 Academic Services VIISalary Grade$59,386.60 - $75,147.80FT or PTFull-timeHybrid WorkThis position is eligiblePosition End Date (if applicable)1/11/2027LocationMRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)About This PositionAbout the Faculty of Continuing EducationMount Royal University’s Faculty of Continuing Education has provided high quality education to the Calgary community and beyond for more than 75 years. Serving more than 30,000 students per year, we offer a suite of Ministry of Advanced Education-approved programs (occupational programs in massage, personal fitness trainer and funeral education; academic upgrading; and our Transitional Vocational Programming), over 60 programs and 350+ courses to support professional and personal development in a wide range of topics, and our Conservatory (which offers a broad range of music and speech arts programming). Our courses cover a wide range of topics, including but not limited to business, technology and health. These courses are offered in a variety of formats on campus, online, in the workplace, and in the community.About The RoleThe Learner Engagement Advisor (LEA) serves as the primary contact for current and prospective learners in the Faculty of Continuing Education. This position is primarily responsible for supporting programming in the Conservatory and provides secondary coverage for programming in the Professional and Continuing Studies area. The LEA works collaboratively with program teams to provide learner support and resolve concerns. This role advises learners on general program information, admission and graduation requirements, Faculty and University policies, industry or career-related information, and course access and technical issues. The role regularly engages with learners, program staff, student services staff, instructors, and the broader University community. The LEA also works closely with various areas to develop learner-friendly communications and processes, and to advocate for learner needs. A high level of collaboration and participation is required in Faculty activities and meetings. When appropriate, the LEA works cross-functionally to ensure continuity and consistency across programs and processes.This is a full-time, replacement term position, working 35 hours per week, with an anticipated end date of January 11, 2027.ResponsibilitiesProvide professional and responsive advising to current and prospective learners to support attraction, retention, and satisfaction.Advise learners on program and course options, admission requirements, and academic policies and procedures.Respond promptly to inquiries (phone, email, virtual, and in person) and manage program-related email accounts.Support learners in interpreting University and Faculty policies, referring them to appropriate services as needed.Respond to learner concerns or complaints, resolving or escalating issues to program staff when appropriate.Assess applications for admission and prepare admission and registration communications as required.Monitor learner registrations and progress, initiating waitlists or follow-up as needed.Develop and maintain learner communications, including email templates, orientation materials, and promotional content.Participate in program evaluation and improvement by providing feedback and learner insights to programming teams.Collaborate with colleagues across the Faculty and University to ensure consistent, learner-focused processes and communications.Contribute to Faculty events, information sessions, and promotional activities to enhance learner engagement.Manage workload and priorities effectively within semester timelines.QualificationsA minimum of 18-24 months of relevant experience.A three- or four-year bachelor’s degree or equivalent. Strong interpersonal and communication skills with the ability to build rapport and maintain positive relationships with learners and staff. Demonstrated ability to handle confidential information with discretion and adhere to privacy and information management policies.Proven problem-solving and conflict-resolution skills with sound judgment in addressing learner concerns or complex inquiries.Experience using student information systems and/or learning management systems to track and support learner progress.Exceptional organizational skills and attention to detailAbility to manage multiple priorities and meet deadlines in a fast-paced environment.Salary: $59,386.60 - $75,147.80 per annumClosing Date: November 17, 2025A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.If you require accommodation to participate in the recruitment process, please notify erecruiter@mtroyal.ca and we will work together on your accommodation request.About MRUFounded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.What We OfferTalented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.