Learning & Development Officer

Our client is seeking a motivated and organised Learning & Development Officer to join their organisation.Key ResponsibilitiesTraining Coordination & Delivery SupportCoordinate and schedule the organisation and delivery of training courses.Liaise with tutors, external organisations and family carers to ensure training needs are met.Set up in-person and online training sessions using Moodle, MS Teams and other platforms.Enrol learners onto online and face-to-face courses and manage related support groups.Maintain and manage course waiting lists.General AdministrationManage incoming emails and calls, responding or directing queries as appropriate.Draft and send correspondence to training participants by email, post, and SMS.Photocopy and prepare training materials as required.Maintain stock levels of handouts, paperwork, and course materials.Order training supplies from approved vendors.Upload invoices to Salesforce for approval.File and maintain both paper and electronic training records.Event SupportPublicise learning and development events across various channels, including social media.Respond to requests from external organisations for training and maintain strong client relationships.Assist with the processing and distribution of training materials and certificates.Record attendance and collect learner feedback using agreed formats.Update training calendars, plans, and course documentation.Training Data ManagementUpdate and maintain accurate training records using Salesforce and internal systems.Audit data to ensure accuracy, consistency, and compliance.Create training event records in Salesforce and Outlook.Support continuous improvements in data management processes.Moodle Learning Management SystemUpload new users and create user accounts (including via bulk upload).Support the development and uploading of training content and resources where required.What We’re Looking ForEssential Skills & ExperienceStrong proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook).Experience in a busy office environment, ideally within training, education, or HR.Excellent communication and interpersonal skills across all levels.Strong organisational and time-management abilities with the capacity to handle multiple tasks.High attention to detail and accuracy in managing records and data.Ability to maintain confidentiality and handle sensitive information appropriately.DesirableExperience using Salesforce or another CRM.Familiarity with Moodle or other learning management systems.Previous experience supporting training administration.