Level 1 Helpdesk Support (Microsoft 365) - $60k-$70k base

Position: Level 1 Helpdesk SupportLocation: Sydney CBD (near Wynyard Station)Hours: Monday to Friday, 8:30am – 5:30pm for the 6 months probation period*Starting salary is $60k and after your 6 months probation it jumps to $70k*You will also receive training and support to gain Microsoft certifications.This is a fantastic opportunity for an IT graduate to learn & develop your IT skills in a supportive and energetic team, and to have the chance to get your hands dirty with the newest & smartest tech in the industry. This is the ideal step for someone who is hungry and motivated to learn and who enjoys working in a collaborative environment with like-minded people.About our client:Our client are a growing IT services business with a large and diverse customer base. Their small, energetic team works closely together to deliver outstanding support across a wide range of technologies, with a strong focus on Microsoft 365. They pride themselves on being proactive, approachable, and always striving to go the extra mile for our clients.What will your day-to-day look like....Act as the first point of contact for client IT issues via phone and email.Provide Level 1 troubleshooting and technical support for Microsoft 365 and related systems.Log, track, and manage support tickets through to resolution or escalation.Perform daily and weekly checks on backup systems and security platforms, escalating any issues promptly.Handle user lifecycle tasks including:Creating new user accounts; Managing permissions and groups; Offboarding and deleting accountsMust haves...Basic understanding of networking and troubleshooting (IP addresses, connectivity, Wi-Fi, VPNs, printers).Familiarity with Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).Nice to haves...Experience with Active Directory or Microsoft Entra ID.Exposure to backup and security platforms (monitoring or reporting).Previous helpdesk or customer support experience.If the above opportunity excites you and the timing is right, please send me your cv on here or email it to matt@hawksworth.com.auI look forward to discussing the position with you over a call and giving you more information about our client.Thank you for reading our advert and I hope we speak soon!#office365 #helpdesk #customersupport #sydneycbd #graduates