Technical Support Engineer - APAC

Zenity is the first and only holistic platform built to secure and govern AI Agents from buildtime to runtime. We help organizations defend against security threats, meet compliance requirements, and drive business productivity. Trusted by many of the world’s F500 companies, Zenity provides centralized visibility, vulnerability assessments, and governance by continuously scanning business-led development environments. We recently raised $38 million in a Series B funding, solidifying our position as a leader in the industry and enabling us to accelerate our mission of securing AI Agents everywhere.Zenity is a dynamic startup at the forefront of innovation in the realms of low code, no code, and AI-driven security solutions. Our cutting-edge product operates at the intersection of these technologies, empowering businesses to develop secure software rapidly and efficiently.About the job:As a Technical Support Engineer at Zenity, you’ll be on the front lines of our customer experience, helping users resolve complex technical issues, offering expert guidance on best practices, and ensuring our customers succeed with Zenity. Your work will have a direct impact on customer satisfaction and product adoption.This is more than just a support role—you’ll be a core part of shaping our Support function as we grow. We’re looking for someone who thrives in a fast-paced environment, loves digging into technical details, and is excited about cybersecurity, innovation, and making a difference.If you're eager to help others, solve meaningful problems, and grow your career in a collaborative, high-impact team—this is the place for you.Responsibilities:Deliver customer-facing technical support, including troubleshooting and how-to guidanceRespond to customer inquiries with clear, informative answers within defined SLAsEscalate complex or high-priority issues to Engineering, ensuring timely resolution and proactive customer communicationOn-call support rotation requiredContribute to the Knowledge Base by creating articles, video tutorials, and troubleshooting guides to enhance self-service and user experienceCollaborate cross-functionally with Engineering, Product, and Customer Success to ensure a seamless and aligned customer experienceRequirements:3+ years of customer support experience in security posture management and detection/response systemsStrong understanding of AppSec principles and experience integrating security into development workflowsFamiliarity with low-code/no-code platforms and AI technologies; passion for staying current with industry trendsExcellent written and verbal communication skills; able to engage both technical and non-technical audiencesStrong problem-solving skills and adaptability in fast-paced, startup environmentsUnderstanding of data pipelines and product functionalityBasic technical writing abilitiesExperience with observability tools, particularly Datadog