Looking for The Technical Analyst [ Microsoft, CoPilot ]

Looking for The Technical Analyst [ Microsoft, CoPilot ] Top 5 Must-Haves• Technical knowledge of collaboration tools (M365, Teams, SharePoint, Outlook, OneDrive) & AI assistants (Copilot)• Ability to create clear, user-friendly documentation• Training & facilitation expertise (virtual & in-person)• Analytical and problem-solving abilities• Strong communication, engagement, and change enablement mindsetJob DescriptionThe Technical Analyst – User Enablement will provide frontline support, documentation, and training to drive adoption of collaboration platforms (Microsoft 365, Teams, SharePoint, OneDrive, Outlook) and AI productivity assistants (Copilot). This role bridges technical expertise with user experience, enabling smooth adoption, productivity gains, and a culture of digital enablement across the enterprise.Key ResponsibilitiesDocumentation & Knowledge Management• Create and maintain guides, FAQs, quick-reference sheets, videos, and visual aids.• Ensure knowledge bases remain current as tools and policies evolve. Training & Enablement• Serve as an evangelist for Copilot and collaboration tools.• Deliver training sessions (virtual & in-person) tailored to user groups.• Develop scenario-based learning exercises to demonstrate practical use cases. Analytics & Feedback• Track and report training effectiveness, adoption metrics, and usage trends.• Incorporate user feedback into future documentation & training.• Provide insights to leadership on opportunities for improvement.Change Adoption & Continuous Improvement• Communicate the “value story” of collaboration platforms and AI assistants.• Partner with change management teams to drive adoption and engagement.• Stay ahead of platform updates and proactively prepare user-facing materials.Preferred Experience• Understanding of AI/ML concepts related to productivity.• Background in IT support, technical training, or user enablement.• Familiarity with ITSM tools (e.g., ServiceNow).• Strong Microsoft 365 ecosystem proficiency and awareness of enterprise security policies.