M365 Engineer L2

Part of Stefanini's Infrastructure Services division, the Digital Workplace Platform (DWP) team continues to grow, and we are seeking M365 L2 Engineer to perform technical support activities key to delivering Microsoft 365 Services to customers according to specific agreements with them. This role operates under 24x7 rotating shifts schedule with 8 hours shifts.Job ResponsibilitiesMonitor and analyze Office 365 environments and services to maintain service quality in line with Stefanini values and client agreements.Collaborate with other support teams (Service Desk, Infrastructure, DevOps, etc.) to ensure seamless, end-to-end service delivery.Report operational issues, risks, and concerns to operational or account management as needed.Identify opportunities for efficiency improvements and propose actionable recommendations.Ensure strict adherence to client-specific policies, practices, and procedures at all times.Maintain a continuous learning mindset, staying up to date with best practices and new developments in the industry.Contribute ideas to improve existing processes, tools, and team performance.Actively share knowledge, expertise, and best practices within the team to support growth and consistency.Assist team members during escalations or complex issues, promoting teamwork and knowledge transfer.Work closely with the Technical Team Leader to monitor schedule adherence, case quality, SLA compliance, and task completion.Participate in team activities and objectives, ensuring adherence to Stefanini's quality standards, procedures, and work instructions.Regularly report on task progress, operational issues, and challenges to the line manager.Provide suggestions to optimize service delivery and operational processes.Job RequirementsProficiency in English (spoken and written) is essential.Availability to work rotational 24/7 shifts.Basic knowledge or hands-on experience with PowerShell is highly appreciated.General understanding of IT infrastructure components and how they integrate within enterprise environments.Familiarity with core technologies such as: Microsoft 365 / Office 365Active DirectoryExchangeMicrosoft TeamsWindows Server & Client OSDNSMobile operating systems (iOS/Android).Strong analytical skills and a proactive, problem-solving mindset.Customer-oriented attitude with the ability to prioritize and manage tasks in a dynamic environment.Insight into Stefanini's business and service delivery models is a plus.Demonstrated ability to adapt and remain flexible in a fast-paced, changing environment. What's next:It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist! The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About usWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification. Key Points to Remember:* Legitimate job offers only follow interviews conducted with our hiring managers or clients.* We will never ask for payment at any stage of the recruitment process. Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.